Job Description
Job Description
Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.
What You'll Be Doing
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Answer incoming calls and assist members with questions and concerns
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Use internal systems to verify information and access account details
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Respond to chats, emails, and messages in a timely, professional way
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Help explain account features, transactions, and card-related questions
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Make outbound calls and follow up to ensure issues are resolved
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Document interactions clearly and route requests to the appropriate teams
What We're Looking For
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High school diploma or currently working toward one
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Previous call center or customer service experience is a plus
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Strong communication skills and a positive, helpful attitude
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Ability to multitask and stay organized in a fast-paced environment
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Good problem-solving skills and attention to detail
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Comfortable handling confidential information
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Basic Microsoft Office knowledge
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A team-oriented mindset
What You'll Get
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The opportunity to make a real difference for members every day
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Hands-on training with tools like CU*BASE
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A supportive, team-focused work environment
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Great benefits including medical, dental, vision, PTO, and 401(k) matching
About Xtend
Xtend is a Network Partner of CU*Answers. Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.