Job Description
Job Description
Doug Anderson Plumbing and Heating is looking for a full-time General Operations Manager in Billerica, MA who's ready to make a real impact.
MUST-HAVES:
- 10+ years of leadership experience in service/trades industries
- Proficiency with Service Titan, Slack, RingCentral, Google Workspace, and Monday.com
- Ability to lead teams, manage systems, and improve operations
- Strong organizational, decision-making, and communication skills
- Comfortable in a fast-paced, hands-on environment
Having 20+ years of total experience would be a huge plus for this General Operations Manager role!
RESPONSIBILITIES INCLUDE:
- Field Oversight: Supervise job quality, technician performance, scheduling, and inspections; resolve on-site issues and escalations.
- Operations Management: Oversee scheduling, permitting, job flow, fleet readiness, vendor relationships, and equipment management.
- Team Leadership: Recruit, onboard, support, review, and coach employees; cultivate a culture of accountability and communication.
- Customer Experience: Ensure exceptional service delivery and resolve escalated customer concerns; collaborate on long-term strategy improvements.
THE SCHEDULE:
- Core hours: Monday–Friday, 7:00 AM – 4:00 PM
- Availability for urgent matters outside core hours, including calls, texts, or system alerts
- Flexibility for high-volume periods, staffing challenges, or municipal scheduling
WE OFFER:
- $85,000–$118,000/year (DOE), with potential for performance-based bonuses
- 50% employer-paid health and dental insurance
- Aflac coverage
- 401(k) with a 4% company match
- Paid holidays, vacation, and sick time
- Ongoing training
- Exciting company outings
- Cell phone reimbursement
- Employee Referral Program
JOIN US!
At Doug Anderson Plumbing and Heating, we focus on delivering top-notch plumbing and heating solutions with a dedication to quality and reliability. From new installations to renovations and ongoing service, our team ensures every project is done right. We value our employees just as much as our customers, offering comprehensive benefits like health and dental coverage, Aflac, company gear, and engaging team events, including golf outings and other fun activities.
If you're ready to step into a leadership role that combines hands-on operational management with team mentorship and strategic impact, Doug Anderson Plumbing and Heating wants to hear from you. Apply today and help us continue delivering top-tier service to our community as a General Operations Manager!
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