Medical Office Coordinator

Job Description

Job DescriptionJob Summary
The Medical Office Coordinator serves as the primary point of contact for patients and supports the day-to-day administrative operations of the medical office. This role requires strong organizational skills, attention to detail, and the ability to manage multiple responsibilities in a small-office environment.Key Responsibilities

• Answer multi-line phones with professionalism, warmth, and efficiency
• Greet patients upon arrival and provide intake and new patient forms
• Obtain, verify, and update insurance, billing, and demographic information
• Schedule patient appointments and respond to patient inquiries with patience and care
• Contact patients to confirm and remind them of upcoming appointments
• Coordinate billing-related information by communicating with accounting and/or billing staff as needed
• Maintain and organize patient records, both electronic and paper
• Ensure patient confidentiality in accordance with HIPAA regulations
• Maintain cleanliness and organization of the reception and waiting areas, including periodic disinfection
• Support office operations by following established policies and procedures
• Assist with general administrative tasks as needed to support the practice

Qualifications & Skills

• Excellent phone etiquette and customer service skills
• Strong organizational and time-management abilities
• Ability to multitask in a fast-paced environment
• Attention to detail and accuracy
• Professional demeanor and reliability
• Basic computer skills, including email and word processing
• Scheduling and administrative experience preferred
• Flexibility and willingness to assist with a variety of office needs

Work EnvironmentThis position is in a small medical office where teamwork and adaptability are essential. The role requires the ability to independently manage front office responsibilities while collaborating with clinical and administrative staff.