Inside Sales Representative/Customer Support

Job Description

Job Description

American Bolt Corporation is looking for an experienced Inside Sales Representative/Customer Support to join our team. Do you have experience in the fastener/hardware industry? Are you a good communicator with both internal and external customers? Do you pride yourself on being an active collaborator inside the organization to exceed customers expectations? Would you like to grow your career at American Bolt? If so, please read on!

This Inside Sales Representative position offers a competitive salary to match industry experience and a full benefit package. This position is also eligible for American Bolts profit sharing bonus structure!

AS AN INSIDE SALES REPRESENTATIVE, YOU WILL TOUCH 5 MAIN AREAS

• Customer Support & Communication
  • Serve as the first point of contact for customer inquiries via phone, email, and online.
  • Provide timely, courteous responses in a professional manner.
  • Provide product support and recommend solutions based on fastener knowledge
• Order Management
  • Enter and manage customer orders in the ERP system with accuracy.
  • Proactively keeps customers informed about order status, delays, and updates
  • Builds strong, trust-based relationships through responsiveness and follow-through
• Issue Management
  • Resolve issues related to orders, returns, and product availability
  • Coordinate returns and problem resolution with warehouse and sales teams.
• CRM & Documentation
  • Maintain accurate records of customer interactions, orders, and in the CRM and ensure follow-up on open items
  • Track all account activity including communications and opportunities.
• Product & Process Knowledge
  • Stay current on company products, services, and policies.
  • Provide basic e-commerce support and assist customers with online ordering.
  • Follow company processes and take ownership where required.

WHO YOU ARE

You understand fastener products and have in-depth knowledge of customer applications of fasteners. You are a team player with a positive, customer-first mindset. You have excellent customer service and communication skills. You have strong phone contact handling skills. You have the ability to work collaboratively in a team environment and adapt to a changing environment. You have the ability to prioritize and handle a fast-paced workload. You have strong time management and organizational skills. You pay high attention to details and accuracy.

QUALIFICATIONS

• Fastener industry experience, preferably 3+ years
• High school diploma or equivalent

WORK SCHEDULE

This full-time position will train in the office for at least 60 days. There will be an opportunity for a hybrid, work-from-home schedule after fully trained - 2 days/week work from home, 3 days/week in the office. Hours are Monday through Friday 8am-4:30pm.

ARE YOU READY TO GROW YOUR CAREER?

Please fill out our initial 3-minute, mobile-friendly application. We look forward to you growing with us!

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Employment offers are contingent on successful passing of a background check, drug screen, and physical.