Job Description
Job Description
The Operations & Sales Manager (OSM) – Top Level is responsible for driving sales growth, ensuring operational excellence, and developing high-performing teams. This role focuses on executing direct sales strategies, optimizing warehouse and inventory operations, and leading team development efforts across assigned markets. The OSM serves as a key leader in achieving revenue targets, improving operational efficiency, and building long-term customer relationships.
Key Responsibilities – Sales Leadership
- Drive $9MM+ Sales Budget
- Grow emerging brand products sales and customers
- Conduct quarterly business reviews to assess performance and growth opportunities.
- Ensure cold call activity meets individual and team goals.
- Lead new business development initiatives converting cold call pipelines into active accounts.
Key Responsibilities – Operations Management
- Ensure all required operational processes are adopted, followed, and improved.
- Maintain ownership of SAP transfers, inventory control, and accuracy.
- Ensure accountability across individuals and teams.
- Lead operational training initiatives.
- Oversee warehouse standards including inventory, maintenance, and installations.
- Evaluate and test new equipment to ensure performance and reliability.
Key Responsibilities – Team Development & Market Leadership
- Conduct market visits approximately one week per month for training and operational oversight.
- Visit customers regularly and conduct business reviews
- Assess team capabilities and foster their development
- Serve as primary point of reference for installations and equipment initiatives
Qualifications & Experience RequirementsEducation
- Bachelor’s degree in Business, Sales, Operations Management, Supply Chain, or related field required.
- Equivalent combination of education and relevant experience may be considered.
Professional Experience
- 5+ years of progressive experience in sales leadership, operations management, or general management roles.
- Demonstrated success managing multi-million-dollar revenue portfolios.
- Proven experience with cold calling strategies, pipeline development, and conversion optimization.
- Hands-on experience managing inventory control, warehouse operations, and compliance.
- Experience leading cross-functional teams across sales, operations, and technical functions.
- Experience supporting equipment installations and field operations preferred.
- Regional or multi-market leadership experience with regular travel required.
Technical & Leadership Skills
- Working knowledge of SAP or comparable ERP systems.
- Ability to evaluate and implement new equipment and operational technologies.
- Strong understanding of warehouse, inventory, and logistics standards.
- Data-driven decision making and KPI analysis capabilities.
- Proven ability to coach, mentor, and develop high-performing teams.
- Strong communication and executive presentation skills.
- Ability to balance short-term execution with long-term strategy.
Additional Requirements
- Ability to travel approximately 30% of the time.
- Valid driver’s license and ability to visit customer and warehouse sites.
- High level of ownership, adaptability, and problem-solving skills.