Job Description
Job Description
BCForward is looking for Customer Service Representative
Position: Customer Service Representative
Worksite: Austin, TX 78727 (Remote)
Duration: 6+ months (Possible extension)
Pay Rate: $20.00/hr on W2
Offering Description:
Remote, Austin local. Interact professionally with clients, attorneys, and insurance companies via inbound calls. Provide appropriate and timely responses with resolution to inquiries and concerns from the callers.
Process Description:
Remote, Austin local. Receiving high volume inbound calls while navigating multiple applications in order to research the reason of the call and provide resolution. Review medical claims and send outgoing correspondence for pursuit of recoveries for the Medicaid Program.
Skills Description:
Minimum of 12 months of customer service and contact center setting experience.
Mid to high level computer skills.
Professional with a minimum 1 year in a customer service and or data entry or related experience
What We Are Looking For:
Detail oriented and quality focus delivering timely assessments and data entry
Excellent verbal and written communication skills
Function independently and use critical thinking to analyze medical claims for pursuit of subrogation.
Self motivated and independent while being able to accept direction with completion of tasks
Adapt to changes in strategy or approach as needed in a fast-paced, innovative environment
Willingness to learn a variety of enrollment types
Commit to ongoing learning to maintain competence in assigned tasks
Roles and responsibilities:
Adhere to the Quality Assurance program in order to improve the daily processing of applications and file maintenance transactions with a minimum quality score.
Adhere to schedule.
Makes recommendations to management to improve efficiency and effectiveness of current processes. Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements.
Flexibility to work overtime as needed by daily production inventory requirements.
Perform other duties as assigned by leadership within the operational production queues according to the needs of the business.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.