Patient Call Center Representative

Job Description

Job Description
Job Summary
We are seeking a Patient Call Center Representative to join our team! As a Call Center Representative, you will be answering all incoming calls, answering questions, and directing calls to the appropriate persons and places. You will also be verifying information over the phone, updating documentation as needed, and keeping notes on important calls. The ideal candidate is able to maintain a positive, helpful attitude even while answering multiple calls, has excellent customer service skills, and is comfortable on the phone.

Responsibilities

• Answering incoming phone calls promptly and professionally
• Triage calls to the appropriate staff or provider ( Nurse line, Scheduling, Billing, etc)
• Schedule, confirm, and adjust appointments per practice guidelines
• Assist patients with prescription refill requests and form completion
• Document call details and outcomes in the EHR system
• Support forint desk and clinical staff with overflow communication needs
• Communicate effectively with patients/families in both English and Spanish (if bilingual)
• Juggle multiple callers and phone lines while maintaining a positive attitude
• Keep notes on important callers and information
• Take messages, as needed

Qualifications

• Excellent customer service skills
• Strong organizational skills
• Familiarity with automated phone systems helpful