Job Description
Job DescriptionThe South Carolina Department of Health & Human Services (SCDHHS) is the State Medicaid
Agency for South Carolina. This program is focused on the replacement of the State’s Medicaid
Management Information System (MMIS). The program is a major undertaking for SCDHHS and
requires major transformation of culture, processes and technology. This program also supports
the Department’s transition from primarily a fee-for-service payor of claims towards a program
and policy driver for health outcomes primarily through managed care programs. The project’s
strategy supports significant innovation in MMIS thinking and mindset and is aligned with MMIS
innovation at the national level as well.
WHY IS THIS POSITION OPEN (new role, increased workload, new dept, resignation, promotion)?
This is a new position needed to provide business and technical writing expertise and support
for the MMIS Modernization efforts.
SCDHHS is undertaking a multi-year Medicaid Enterprise System (MES) Modernization effort to
replace the State’s aging MMIS and related applications with more modern capabilities along
with corresponding business operations services.
The MES Modernization effort will be incremental and modular in nature with a focus on
configurable and scalable integrations, which allow for more flexibility and reduces time and
cost necessary to respond to federal and state enhancements.
The Delivery of Automated Systems for Healthcare (DASH) Program is the project management
program that will be managing the MES Modernization.
POSITION TITLE: BUSINESS ANALYST – CONSULTANT (TECHNICAL WRITER)
DAILY DUTIES / RESPONSIBILITIES:
SCDHHS is seeking a Technical Writer, Business Analyst, or Contract Writer with experience in
developing and updating Advanced Planning Documents (APD) and maintaining documentation
relating to State and/or Federal reporting, policies/procedures, and/or IT system requirements.
This role will be part of the DASH Program that is responsible for managing the MES
Modernization projects.
The primary responsibility of the Technical Writer is to work with the Business Leads, Project
Teams, functional/matrix managers, vendors, contracting, budget offices, and other
stakeholders to maintain Advanced Planning Documents (APDs) required by Centers of
Medicaid/Medicare Services (CMS). This documentation involves drafting the business and
technology narratives required to articulate the status of activities for all projects in various
phases throughout the planning, implementation, and operations phases of their lifecycle and
are directly related to CMS outcomes, state specific goals, and project requirements. The role
must be able to take complex concepts and convert them into easily understood written
documentation.
The Technical Writer will have a combination of project management, communications,
business analysis and technical writing skills. They will assist with the assessment and analysis of
project activities forecasted, completed and reported within APD. This role assists with
producing the Advance Planning Documents and ties together all associated areas including
business and technical architecture, project management, product management, finance, and
contracting, to produce and report on IT project compliance.
General Duties and Responsibilities:
• Develop and maintain Advanced Planning Documents, and Technology-related
documentation for federal financial proposals (similar to grants) and planning
documents within required timelines
• Coordinate and meet with various teams, vendors, and stakeholders to support the
gathering, analysis, and finalization of information
• Work closely with the business team, project teams, and subject matter experts to gain
an understanding of project and related requirements to develop appropriate document
content.
• Organize material and complete writing assignments according to agency standards
regarding order, clarity, conciseness, style, and terminology
• Compile information, conduct research and assemble all applicable data necessary to
develop solid, viable, meaningful APD
• Interface with project teams and technical support personnel to clearly articulate
current state activities and translate the information provided into concise updates
• Collect documentation content from business and technical staff
• Develop an understanding of the business functions and systems in support of
articulating the objectives within the associated documentation and alignment with
federal guidelines
• Independently review and prepare documents for review and approval
• Review all relevant regulations and standards for APDs and other documentation are in
alignment and serves as the expert on the subject
• Utilize tools, templates, and developed methods to keep abreast of project activities
across the program
• Organize material and complete writing assignments according to agency standards
regarding order, clarity, conciseness, style, and terminology
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• At least three years of experience
developing and maintaining Advanced
Planning Documents (APD)
• At least three years of experience
working in Medicaid, Health IT, Health
Insurance environment, public sector
experience with health and human
PREFERRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
• Experience with the creation of
Requests for Proposal (RFP),
Requests for Information (RFI), or
contracts
• Experience documenting business
process flows and related JAD, and
services programs
• At least 4 years of experience with
preparing technical documentation
• Working knowledge of government
regulations as they pertain to the grant
proposal and advance planning document
writing process
• Experience managing multiple
priorities/projects including project scope
and understanding of schedules, quality,
change management and project
financials
• Ability to exercise communication skills in
both written and verbal means to take
complex concepts and convert into easily
understood written documentation
• Experience documenting standard
operating procedures (SOP) and policies
and procedures
• Prior writing experience of financial
request documents and/or justifications
in a governmental environment
• Strong written and verbal communication
skills
• Proficiency with Microsoft Office, Power
Point, Excel
RFP development/review actions
• Experience preparing healthcare
information technology proposals
or working in the healthcare
technology environment.
• Prior state government/public
sector experience with health and
human services programs
• Prior knowledge of Budgeting,
and/or Accounting
REQUIRED EDUCATION/CERTIFICATIONS:
Bachelor’s degree in a technical, business, or
healthcare field or equivalent experience.
PREFERRED EDUCATION/CERTIFICATIONS:
None required.