Job Description
Job Description
Join us at Disparti Law Group and be part of Larry’s winning team! Known for our outstanding customer service and unbeatable results, we consistently deliver on our greatest commitment – achieving the absolute best results for our clients.
Bring your knowledge, creativity, confidence and passion to our team and be part of our dedication to winning!
The Intake Specialist position is located in our Holiday, Florida office and is an in-office position.
Summary
The Legal Intake Specialist supports the mission and goals of Disparti Law Group by providing exceptional service to potential clients, vendors and internal customers. The Legal Intake Specialist is responsible for appropriately responding to telephone calls and other methods of contact to empathetically assess the potential client’s unique situation and to highlight the professional services Disparti Law Group can provide to support their legal journey.
Supervisory Responsibilities
The Legal Intake Specialist does not have supervisory responsibilities.
Essential Functions
- Answer incoming calls on advertisement lines in a timely manner. Establish trust and rapport with potential new clients from initial contact by using exceptional emotional intelligence and communication skills. Ensure clarity, empathy and professionalism in every client communication.
- Handle potential client leads listed in the case management systems that have not been assigned. Follow up on leads according to the department schedule. Continually follow up on leads that are unresponsive.
- Assess each potential client’s unique situation and confidently present the best course of action and the strategies Disparti Law Group can provide to support their path to settlement.
- Perform accurate data entry (including proper grammar, spelling, addresses, medical information, etc.) in case management system. Ensure questionnaires are fully completed. Ensure complete and accurate notes are recorded in the Description of Incident section to provide additional details.
- Follow up with potential clients to ensure all necessary documentation to support case is received.
- Seamlessly transition newly retained client to practice area.
- Special projects, as assigned.
Required Skills/Abilities
Exceptional telephone-based customer service skills
Ability to effectively communicate with clients from diverse backgrounds; bilingual (Spanish) a plus
Ability to manage multiple tasks simultaneously, prioritize effectively and maintain accurate records
Dependable and reliable; excellent attendance and work ethic
High attention to detail; highly organized
Quick to learn; able to work with minimal supervision
Education & Experience
High school graduate or equivalent, some college a plus
Microsoft 365 (Outlook, Word, Excel)
Legal case management database experience a plus
Familiarity with basic personal injury law concepts and terminology preferred
Benefits
12 paid holidays annually
10 days of paid time off annually
5 days of paid sick leave annually
Medical, dental, vision insurance
401(k) with fully-vested safe-harbor company match after 1 year of service
Disparti Law Group is a multi-state employer, and as such, any salary range provided may not be applicable in all states. Any offer made to a successful candidate will be dependent on several factors that may include years of experience, education, location, etc.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
9:30AM-6:30PM Monday-Friday IN OFFICE
40 hours/week