Job Description
Job Description
Role: Operations Clerk II
Location: Houston, TX - 77032
Description:
Monday-Friday 7:30-4:30pm
Xylem is a Fortune 500 global leader in water technology, dedicated to advancing sustainable solutions and supporting those who keep water systems running worldwide. The company employs 23,000 people across more than 150 countries and addresses critical water challenges through innovation, collaboration, and a customer-focused approach.
Role Overview: The Operations Support Associate helps sales and branch operations by managing data, handling administrative tasks, and ensuring customer contracts, billing, and invoicing are accurate. The job may involve supporting several business units and is important for maintaining documentation, processing payments, and resolving customer issues.
Key Responsibilities:
Handle complex or non-routine customer issues
Review and clean up data
Work with both internal and external customers
Provide on-site support to service centers when necessary
Manage exception reports for purchase orders that don't comply with requirements
Resolve issues from third-party order processors
Create orders for quoted jobs or installations using SAP
Submit invoices through vendor portals
Help with standard customer master data workflows
Maintain a safe work environment and foster a culture of innovation
Work independently or with guidance as needed
Complete tasks within Xylem’s Delegation of Authority policy
High-Impact Behaviors:
Commitment to ongoing professional growth
Strong teamwork and collaboration
A focus on achieving results and accountability
Education and Experience:
Strong skills in ERP systems and willingness to learn new ones quickly
Familiarity with field service or CRM tools such as Microsoft Field Service and MS CRM
High school diploma plus two years relevant experience OR bachelor’s degree with similar work experience
Skills and Competencies:
Strong analytical and problem-solving skills
Ability to research and independently resolve discrepancies
Effective communication and organizational skills
Ability to collaborate with multiple departments
Basic understanding of business principles
Proficiency in Microsoft Office
Assists with the coordination of the operating activities and documentation of an organization, branch, plant, or department. Performs a variety of office and administrative tasks in support of the Operations Supervisor and Operations Manager. Helps in the development and implementation of the organization's policies, practices, procedures, business plans, and attainment of operating goals. Works on the communication and implementation of operational strategies, solutions, and company policies and procedures to employees. Helps to establish or adjust work procedures to meet schedules. Proposes measures to improve methods, performance, and quality of product or services, and suggests changes in working conditions to increase efficiency. 3-5 years experience