Bilingual Call Center Agent (Spanish/English speaking)

Job Description

Job Description

The Bilingual Call Center Agent plays a vital role in delivering exceptional customer service by handling a high volume of inbound calls, primarily focusing on customer inquiries and complaint resolution. This position is responsible for accurate data entry, call documentation, and effective follow-up coordination while working a day shift schedule.

We have a need for Spanish/English speaking Call Center Agent . This position is with the Georgia Department of Revenue and requires a tax clearance letter. A tax clearance letter is a letter from the GA Dept of Revenue, stating that you don't owe any taxes to the STATE OF GA. This is a requirement for working with the GA Dept of Revenue. We cannot submit your resume without this letter & I cannot request it for you. The Tax Clearance letter must be dated after April 15th, 2026, to be valid.

Please use this link (https://gtc.dor.ga.gov) to request the TCL. It takes 24-48 hrs to process after the request. Please email the tax clearance letter to me once received. Thank you!

1. Log onto GTC website (https://gtc.dor.ga.gov)

2. Select "Individual Income Tax"

3. On the home page after logging in or creating an account, go under the "IWantTo..." menu,

4. Click the Request Tax Clearance Letter -link

NOTE: Applicants who have not lived, filed, or worked in the state of Georgia during the past 5 years must call the Office of Special Investigations (OSI) to get their clearance certificate/letter for assistance. Just let them know you are trying to apply for a position with them.

Responsibilities

• Provide customer support through inbound calls
• Resolve issues and handle complaints efficiently
• Perform accurate data entry and maintain call documentation
• Coordinate follow-up actions to ensure customer satisfaction
• Manage a high to moderate call volume (20-50+ calls per shift)

Required Qualifications

• 2+ years of experience in call center operations
• High School Diploma or equivalent

Preferred Qualifications

• Bilingual communication skills
• Customer service expertise
• Proficiency in data entry
• Conflict resolution abilities