Job Description
Customer Service Representative – Roles & Responsibilities
Location: Maitland, FL 32751, onsite for at least 120 days.
Shifts Available:
M-F 8:30 am-5:30 pm (1 hour lunch)
M-F 9:30 am-6:30 pm (1 hour lunch)
Duration: 3-6 months contract to hire
Pay range: $20-$21 an hour on W2.
As a Customer Service Representative, you’ll serve as the first point of contact for incoming inquiries, delivering outstanding service to patients, providers, or internal teams. Your focus will be on timely, accurate communication, data entry, and coordination to support a seamless service experience.
Key Responsibilities:
- Respond to inbound calls, emails, or tickets and provide assistance to patients, providers, or internal staff.
- Support overflow customer service tasks from multiple teams.
- Perform accurate data entry, case creation, and account updates based on incoming information.
- Collaborate with internal billing teams to update and maintain account records.
- Demonstrate professionalism, empathy, and efficiency when dealing with patients in high-pressure situations.
- Multi-task and prioritize effectively in a dynamic, high-volume environment.
- Maintain accurate documentation in internal systems and track interactions using Salesforce or similar CRM tools.
- Display strong communication skills and a positive, team-oriented attitude.
- Learn and apply feedback quickly to improve service quality.
- Uphold HIPAA and internal compliance standards during all interactions.
Preferred Experience:
- Background in healthcare, insurance, or call center environments
- Prior use of CRM or case tracking systems (Salesforce preferred)
- Familiarity with healthcare billing or pharmacy services is a plus
Ready to Apply?
Don’t miss your chance to join a stable and growing organisation. Apply now to schedule your interview!
Thanks & Regards,
Abida Aziz
Senior Technical Recruiter
Phone: 314-332-1728
Email: abida.aziz@dexian.com
www.linkedin.com/in/abida-hasani-08672723a
Got feedback? Please email BusinessExcellence@dexian.com
Search & Apply for more jobs @ https://dexian.com
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.