Client Engagement Manager

Job Description

Job Description

Job Title: Client Engagement Manager

Pay: $39/hr - $45/hr *Please note: this is not a sales role and does not include commission.*

Fully Onsite

Job Description

The Client Engagement Manager serves as the primary point of contact for assigned customers, building long-term, trusted relationships and ensuring the successful delivery of products and solutions. This role coordinates cross-functional teams, translates customer needs into internal action, and maintains overall account health while identifying opportunities for growth. The position is ideal for someone who enjoys working with technically interesting products, navigating complex OEM and distribution environments, and developing deep customer partnerships.

Responsibilities

• Serve as the lead point of contact for assigned customers and act as their trusted advisor.
• Build and maintain strong, long-term relationships with customers across multiple stakeholder levels.
• Ensure successful and timely delivery of products and solutions in alignment with customer expectations.
• Coordinate and align cross-functional internal teams, acting as the central hub between customers and sales, engineering, and customer service.
• Communicate progress, risks, and priorities clearly to internal and external stakeholders.
• Provide clear monthly and quarterly updates to stakeholders, including executive-level contacts when needed.
• Track and forecast key account metrics, commitments, and performance indicators to ensure account health.
• Identify and pursue growth opportunities within existing accounts by understanding customer needs and priorities.
• Monitor subtle shifts in customer sentiment or satisfaction and proactively address potential risks.
• Support and help resolve high-severity customer issues and escalations in a timely and professional manner.
• Manage multiple customer initiatives and projects simultaneously while maintaining strong attention to detail.
• Influence customer and internal decisions through effective communication, negotiation, and presentation.
• Perform additional duties as assigned to support account success and organizational goals.

Essential Skills

• Proven experience in account management or a closely related customer-facing role.
• Demonstrated ability to build and sustain long-term customer relationships across multiple stakeholder levels.
• Strong relationship management skills with the ability to establish credibility quickly and maintain trusted advisor status.
• Excellent listening skills to uncover true customer needs, priorities, and pain points.
• Experience acting as a central coordination point between customers and internal teams in a hub-and-spoke model.
• Ability to communicate progress, risks, and priorities clearly to diverse audiences.
• Skill in identifying subtle shifts in customer sentiment or satisfaction and responding proactively.
• Strong communication, negotiation, and presentation skills, including credibility at all organizational levels.
• Ability to deliver clear monthly and quarterly updates to stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
• Experience forecasting and tracking key account metrics, commitments, and performance.
• Comfort working with technically interesting products in complex environments such as manufacturing or aerospace.

Additional Skills & Qualifications

• Bachelor’s degree preferred, but equivalent relevant experience is also valued.
• Experience in the manufacturing or aerospace industry is highly beneficial.
• Background working with OEM and distribution environments is a plus.
• Proactive issue management experience, including support for escalations and high-severity issues.
• Strong problem-solving skills and the ability to navigate complex customer requirements.
• Ability to influence decisions through structured presentations and data-driven discussions.
• Comfort collaborating closely with sales, engineering, and customer service teams in a team-based environment.

Work Environment

This is a fully onsite role with a standard shift of 7:00 AM to 4:00 PM. The position operates in a collaborative, team-based environment with frequent interaction across sales, engineering, and customer service functions. You will work closely with colleagues to support technically interesting products and serve customers in complex OEM and distribution settings, including manufacturing and aerospace. The environment emphasizes stable compensation, growth opportunities, and strong leadership support, providing a setting where you can build deep customer relationships and develop your career.

Job Type & Location

This is a Contract to Hire position based out of Tukwila, WA.

Pay and Benefits

The pay range for this position is $39.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tukwila,WA.

Application Deadline

This position is anticipated to close on May 4, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.