Job Description
Job Description
We are looking for a dedicated Mail Services Associate to join our team in Redmond, WA. This is a position where you will play a key role in supporting the efficient operation of a shipping and mailroom environment. The position involves interacting with customers, processing shipments, and assisting with passport photos, while maintaining a detail-oriented and customer-focused approach.
Responsibilities:
• Assist customers with shipping requests and ensure packages are correctly processed using multiple carrier options.
• Stand behind a counter for the majority of the workday to provide excellent service and manage shipping inquiries.
• Operate mailing systems to process and track outbound shipments efficiently.
• Take passport photos in accordance with established guidelines and ensure customer satisfaction.
• Handle and lift packages weighing up to 50 pounds as part of daily operations.
• Maintain accurate records of shipments and ensure compliance with shipping protocols.
• Provide support in a retail-style shipping environment and uphold a high standard of customer service.
• Collaborate with team members to ensure a smooth workflow within the client shipping center.
• Uphold safety standards while managing heavy packages and operating mailroom equipment.
• Assist with other mailroom tasks and responsibilities as needed.
• High school diploma or equivalent is required.
• Ability to stand for extended periods and lift packages weighing up to 50 pounds.
• Proficiency in using Microsoft Office Suite for basic administrative tasks.
• Strong communication skills and a customer-focused attitude.
• Dependable and hardworking with a willingness to learn new processes.
• Previous experience in a mailroom or shipping environment is preferred but not required.
• Valid notary license is a plus but not mandatory.
• Familiarity with retail shipping operations and passport photo services is an advantage.