Customer Service Representative

Ethical Services Inc dba/ Ethical Plumbing

Greenville, SC, USA

Published: 6/14/2022

Full Time

Job Description

Our growing plumbing company is seeking a friendly, organized, and dependable Customer Service Representative (CSR) to join our team full time. This role is the first point of contact for our customers and plays a critical part in delivering excellent service, scheduling jobs, and supporting our technicians in the field.

If you enjoy helping people, staying organized, and working in a fast-paced environment, we’d love to hear from you.

Responsibilities

Answer incoming customer calls professionally and courteously
Schedule plumbing service appointments and emergency calls
Gather accurate customer and job information
Dispatch and communicate job details to technicians
Update customer accounts and service notes in our system
Handle billing questions, service follow-ups, and customer concerns
Provide clear communication and set proper expectations with customers
Support office operations as needed

Qualifications

High school diploma or equivalent
Customer service or call-handling experience preferred (plumbing or trades experience a plus, but not required)
Strong communication and problem-solving skills
Ability to multitask and remain calm in urgent situations
Basic computer skills and comfort using scheduling or CRM software
Reliable, punctual, and team-oriented

Company DescriptionEthical Plumbing is a trusted plumbing company committed to honest service, quality workmanship, and exceptional customer care. We pride ourselves on integrity, clear communication, and treating both our customers and employees with respect. Our team-focused culture supports growth, reliability, and long-term success.

Company Description

Ethical Plumbing is a trusted plumbing company committed to honest service, quality workmanship, and exceptional customer care. We pride ourselves on integrity, clear communication, and treating both our customers and employees with respect. Our team-focused culture supports growth, reliability, and long-term success.