Job Description
Job Description
About Pediatric Developmental Services (PDS):
Pediatric Developmental Services (PDS) is a mission-driven therapy staffing company that
partners with school districts across the country to provide top-tier professionals. We are
passionate about helping children thrive by connecting schools with highly qualified providers,
ensuring every student receives the support they need to succeed.
Position Overview:
We are seeking a dedicated, detail-oriented, and people-focused Client Services Manager to
join our growing team. In this role, you will be the day-to-day point of contact for both school
district partners and the therapists we place. Your job is to ensure seamless communication,
resolve issues, and keep both our clients and therapists supported and satisfied throughout the
school year.
Key Responsibilities:
● Serve as the main liaison between school partners and therapists
● Build and maintain strong relationships on both sides
● Address and resolve issues proactively with creative problem-solving
● Ensure smooth onboarding, placement, and ongoing satisfaction for therapists
● Track and update key information and records in internal systems
● Collaborate with other departments to ensure alignment and success
● Monitor performance and help ensure excellent service delivery
What We're Looking For:
● Exceptional interpersonal and communication skills
● Strong organizational and multitasking abilities
● Tech-savvy with experience using CRM systems or databases
● At least 2 years of experience in client services or account management Experience in or knowledge of school systems or educational settings (preferred)
● A proactive, can-do attitude and a strong work ethic
● Detail-oriented and dependable under pressure
Benefits:
● Health insurance
● 401(k) with employer match after one year
● Positive, supportive work environment
Location: Our office is based in Pikesville, MD. We prefer someone local, but we are open
to remote candidates with strong communication and organizational skills.
Job Posted by ApplicantPro