Job Description
Job Description
Are you someone who thrives on organization, enjoys helping others, and loves being the go-to person who keeps things running smoothly? At Revere Electric Supply, we’re looking for a Customer Care Coordinator who can bring a positive, professional, and customer-focused attitude to our team. In this role, you’ll be the backbone of our customer care operations supporting both our customers and teammates with accuracy, efficiency, and a friendly approach. If you’re ready to grow with a company that has been family-owned for over 100 years and values its people as much as its customers, we’d love to meet you!
Revere Electric Supply is a fourth generation, family-owned electrical distributor, that's been around for 100 years! We believe the secret to success is the employment of industry leading professionals. If you are seeking employment in a dynamic, growing organization, then you may be the perfect fit for Revere!
We have an opening for a Customer Care Coordinator at our Hartland location. This is a hybrid position (3 days in-office, 2 days work-from-home), designed for individuals seeking a long-term career with growth potential. As a key member of our Customer Care team, you’ll support order processing, vendor communication, reporting, and daily office operations while delivering excellent service to both customers and colleagues. This is more than just a job it’s an opportunity to build your career with a company that has been family-owned for over 100 years.
What do we offer:
- A hybrid schedule (3 days in-office, 2 days’ work-from-home) after the training period
- Hours Monday - Friday 8 am - 5 pm
- Comprehensive benefits package and PTO plan
- Paid holidays
- 401(k) retirement savings plan with company match
- Local candidates only. No relocation will be provided.
- Career development and growth opportunities
What will you do:
- Serve as the first point of contact by answering and directing phone calls, greeting visitors, and providing front desk support
- Maintain office supply levels and manage incoming/outgoing mail, including interoffice deliveries and fax distribution
- Support your team’s overflow on quotes, services and orders, ensuring accuracy and timely completion
- Run open order reports for Customer Care and process direct/vendor procurements
- Expedite backorders through vendor portals and email communication
- Collaborate with internal teams to ensure seamless service for customers
- Uphold company procedures, rules, and quality standards while maintaining a professional presence
- Perform additional administrative or support duties as assigned
Requirements/Qualifications
- High School Diploma required; some college coursework preferred
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Familiarity with office equipment (printers, scanners, fax, etc.)
- Strong organizational and time management skills with the ability to handle multiple tasks at once
- Excellent oral and written communication skills
- High attention to detail and problem-solving ability
- Professional, dependable, and team-oriented mindset
- Prior administrative, customer service, or office coordination experience a plus
Revere Electric Supply is an equal opportunity employer.
Pay range: $16.00 - 19.00/hr. based on experience
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, and skills.
For eligible positions, compensation may include participation in an incentive or sales compensation plan paid according to achievement against sales targets and/or business objectives. In addition, Revere offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here.