Customer Service - Heavy Equipment - Crane Industry

Job Description

Job Description

Customer Service Representative
Konecranes

Konecranes is hiring a Customer Service Representative to join our team. Our Customer Service Reprentatives are an important point of contact with our current
customers and execute a critical part of our customer consultation process. Their focus is to renewing
the customer’s current service agreement and perform an in-depth review of the service relationship by
looking at progress, feedback, and documented value. If you think your attributes are a fit and you are interested in working in a fast paced, safety first type of environment, apply today!

Position includes:

• $46,000 base
• Commission opportunity
• OTE $55,000-$65,000
• Full Benefits
• Paid vacation, sick/personal days, holidays
• Plus more

Phone Interviews are being scheduled.
A Private Recruiting Event
Produced by Catalyst Career Group

To request an interview, press the "APPLY" Button below

Requirements Include:

• Bachelor’s degree in business or other related studies required.

• One (1)+ year/s of business development or sales experience preferred.

• Experience with CRM (Customer Relationship Management) tools is a plus.
• Must be coachable with a willingness to learn.

• Must have a desire to be successful and grow in a world class organization with a commitment
to excellence, superior relationship building and collaborative capabilities.

• Must be willing to develop Konecranes sales ethics and values.

• Must have excellent written and verbal communication skills and PC skills.

Principal Responsibilities Include:

• Focus on delivering a world class customer service experience, fully committed to retaining
customers and ensuring they have the necessary information to make the right decisions for
their unique needs.
• Evaluate crane usage from remote monitoring statistics, operating environment, duty
classification, manufacturer’s recommendations, and local regulations while discussing
recommendations and planning jointly with the customer.
• Support local service branches by renewing service agreements.

• Propose appropriate service agreement to meet usage, operating environment, duty
classification, manufacturer’s recommendations, local regulations, and secures retention of
customer.

• Collaborate with local branch to ensure a successful customer experience and proper delivery of
the service agreement.

• Deliver all pertinent customer intelligence from the renewal process to the local service branch.
• Maintain daily activities in customer relationship management tools by tracking calls, emails,
and interactions with customers during the retention process.

• Work closely with local branches to improve customer agreement retention, overall customer
relationships, scope of services delivered, and overall profitability and efficiency.

• Perform other duties as assigned.

To request an interview, press the "APPLY" Button below