Job Description
Job Description
Job Title: Customer Service Manager
Location: Bonney Lake, WA
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Starting Pay: $24 – $26 per hour (Direct Hire)
We’re looking for a Customer Service Manager to lead the support team and deliver outstanding customer experiences. If you have leadership experience in customer service, e-commerce, direct to consumer sales this could be your next big opportunity.
What You’ll Do
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Lead and mentor a customer service team.
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Manage daily operations across e-commerce platforms, ERP systems, and CRM tools.
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Oversee order processing, returns, and customer communications.
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Track and improve customer service performance metrics.
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Respond to escalated issues with professionalism.
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Collaborate with marketing on social media engagement and brand presence.
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Provide input to improve website functionality and customer experience.
What We’re Looking For
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5+ years of customer service management experience.
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Background in e-commerce or electronic products preferred (not required).
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Experience with ERP, CRM, and communication platforms.
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Strong leadership and team development skills.
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Excellent communication and organizational abilities.
Why You’ll Love It Here
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Competitive pay and benefits.
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Career growth opportunities in operations, e-commerce, and leadership.
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Supportive, collaborative team culture.
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Opportunity to shape customer service in a growing company.
TruFit Staffing is an equal opportunity employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, sexual orientation, or any other basis prohibited by federal, state, or local law. TruFit Staffing is an ALE and offers a Minimum Essential Coverage (MEC) plan in compliance with ACA rules and regulations.
Company DescriptionAt TruFit we understand that our success is based on meeting the needs of our clients and workforce equally. We take the time to understand not only your skill set, but your values and personality as well to not just find you another job, but the TruFit for you.
Company Description
At TruFit we understand that our success is based on meeting the needs of our clients and workforce equally. We take the time to understand not only your skill set, but your values and personality as well to not just find you another job, but the TruFit for you.