HVAC Service Manager

Job Description

Job Description

All City Plumbing Air, & Electrical is now hiring a Hvac Service Manager. Come Join A Winning Team That Has A Proven Track Record In The Home Service Space.

We are seeking a skilled HVAC Service Manager to lead our team in providing exceptional heating, ventilation, air conditioning, and refrigeration (HVAC/R) services. The ideal candidate will possess strong technical knowledge and leadership abilities to oversee installation, maintenance, and repair operations. This role requires a hands-on approach to ensure that all HVAC systems operate efficiently and effectively while adhering to safety standards.

Responsibilities

• Lead, mentor, and hold accountable the HVAC Installation team , service technicians, & sales technicians
• Driving department productivity by ensuring a steady flow of work, collaborating with sales technicians and service technicians to identify and close leads, and training staff to recognize additional sales opportunities
• Lead all hvac installations by supervising, and coordinating all installations, ensuring alignment with company goals, profitability, and operational excellence
• Lead, mentor, and hold accountable the HVAC technicians & installers
• Oversee the performance and development of installation teams, ensuring alignment with company goals
• Conduct regular performance evaluations and provide feedback for team improvement
• Train team members to identify and act on sales opportunities that may have been missed during the initial sales process
• Support supervisors in resolving complex technical and customer service challenges
• Monitor daily and weekly schedules to ensure efficient resource allocation and adherence to timelines
• Collaborate with supervisors and coordinators to address resource shortages, scheduling conflicts, and project delays
• Work with Installation teams to ensure all materials, tools, and equipment are procured and ready for deployment
• Conduct field visits to observe project progress and address issues proactively
• Work closely with Home Comfort Advisors (HCAs) and service technicians to identify and close leads when needed
• Collaborate with the General Manager to ensure a steady flow of leads from the service department
• Develop strategies to maintain consistent department productivity and ensure the team stays busy
• Train team members to identify upselling opportunities during installations
• Identify inefficiencies in installation workflows and implement solutions to improve productivity
• Collaborate with supervisors to establish best practices for safety, quality, and customer satisfaction
• Collaborate with supervisors to ensure customer expectations are exceeded on every project
• Monitor labor and material budgets to ensure the profitability of the installation department
• Review project margins and implement corrective actions for underperforming projects
• Review and approve timecards, project documentation, and job completion reports
• Provide regular updates to the General Manager on project performance, team productivity, and operational goals

Required Qualifications

• Minimum 5-7 years of experience in HVAC installations & service , with at least 3 years in a leadership role.
• NATE Certifications (Core, AC Install, Air Distribution, Gas Heat).
• Extensive knowledge of plumbing and HVAC systems, tools, installation processes, and codes.
• Strong organizational, communication, and problem-solving skills.
• Proven ability to manage teams and drive performance improvements.
• Valid driver's license..

Benefits

• Comprehensive Benefits Package
• Medical 100% covered by the employer
• Medical, Dental Insurance
• Life Insurance
• 40 hours sick time
• 401K w/ Company match
• Growth and advancement opportunities
• Professional Development
• Paid training and continuing education
• Employee Appreciation Events
• Great reputation built around loyal customer base
• Compensation: $80-120K/year Depending on experience

Preferred Qualifications

• Proficiency in ServiceTitan, Excel, Word, and Google Suite of tools.
• Experience managing multiple teams across departments.

Responsibilities

• Supervise and coordinate HVAC installation, maintenance, and repair projects.
• Conduct regular inspections of HVAC systems to ensure optimal performance.
• Provide technical guidance and support to team members on equipment repair and troubleshooting.
• Read and interpret schematics and blueprints related to HVAC systems.
• Utilize tools such as Ohmmeters for diagnosing electrical issues in HVAC units.
• Oversee property maintenance tasks related to HVAC/R systems.
• Ensure compliance with safety regulations and company policies during all operations.
• Train and mentor junior technicians in best practices for HVAC/R service delivery.
• Maintain accurate records of work performed, materials used, and inventory levels.

Qualifications

• Minimum 5-7 years of experience in HVAC installations, repairs and service with at least 3 years in a leadership role.
• Strong understanding of air conditioning systems and field service operations.
• Skills in welding are desirable for certain equipment repairs.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Strong leadership skills with the ability to motivate a team effectively.
• Relevant certifications or licenses in HVAC/R are preferred.
• NATE Certifications (Core, AC Install, Air Distribution, Gas Heat).
• Extensive knowledge of plumbing and HVAC systems, tools, installation processes, and codes.
• Strong organizational, communication, and problem-solving skills.
• Proven ability to manage teams and drive performance improvements.
• Valid driver's license..

Benefits

• Comprehensive Benefits Package
• Medical 100% covered by the employer
• Medical, Dental Insurance
• Life Insurance
• 40 hours sick time
• 401K w/ Company match
• Growth and advancement opportunities
• Professional Development
• Paid training and continuing education
• Employee Appreciation Events
• Great reputation built around loyal customer base
• Compensation: $80-120K/year Depending on experience

Company DescriptionCome join an award-winning, highly rated Plumbing & Hvac Company, we provide service to the following counties: Riverside County, San Bernardino County, Orange County, and some of Los Angeles County. We are a reputable, honest and hardworking company that takes pride in delivering great service.

Company Description

Come join an award-winning, highly rated Plumbing & Hvac Company, we provide service to the following counties: Riverside County, San Bernardino County, Orange County, and some of Los Angeles County. We are a reputable, honest and hardworking company that takes pride in delivering great service.