Social Media Program Manager - Client Partnerships

Job Description

Job Description

We’re hiring a Program Manager to keep client programs on track across scripting, production, posting QA, and day-to-day communications. You’ll drive momentum, protect quality, and support Senior Program/Account Managers to improve client engagement and retention.

Responsibilities:

Program Operations

• Maintain timely client communication channels for prompt responses and triaging messages to appropriate teams, i.e. production, admin, finance, legal, etc.
• Track and monitor client partnership health status, co-implementing remediation plans when necessary
• Maintain client boards and deliverables, ensuring recency and accuracy

Content & Scripting Support

• Assist in researching, writing and auditing engaging video scripts optimized for platforms like TikTok, Instagram Reels, and YouTube Shorts.
• Conduct regular market research, identifying social media trends, and gaps
• Work closely with creative leads to ensure messaging aligns with the brand voice and goals.
• Review post performance, video quality and audit social media profiles for quality control.

Production Management

• Review raw footage (framing, lighting, audio) and provide timely notes.
• Collaborate with editors to ensure polished, high-quality output.
• Regular audits of posted content; notify editor of fixes, escalate major issues to program leads.
• Understand and provide basic production equipment support (lighting, audio, camera placement), troubleshooting when needed.

Client & Stakeholder Collaboration

• Attend client onboarding calls and strategic check-ins.
• Provide meeting recaps, next steps and actionable items weekly.

Preference will be given to candidates with prior agency experience.

Company DescriptionViral Coach helps businesses increase company visibility and brand presence with organic social media, paid ads, and other digital marketing strategies.

Company Description

Viral Coach helps businesses increase company visibility and brand presence with organic social media, paid ads, and other digital marketing strategies.