Job Description
Job DescriptionDescription:
Collabrios delivers purpose-built software solutions that unify the entire care journey. With decades of expertise in Programs of All-Inclusive Care for the Elderly (PACE) and deep industry knowledge, we empower care providers to streamline operations and deliver exceptional care to aging adults. Our integrated SaaS platform includes Electronic Medical Records (EMR), Third-Party Administrator (TPA) financial services, and care coordination solutions, helping PACE programs optimize workflows, ensure compliance, and enhance overall operations.
We partner with PACE, government agencies, and community-based organizations to advance care delivery and improve outcomes for the communities they serve.
Job Overview
We’re seeking an experienced Account Manager to serve as a trusted partner to our healthcare clients, ensuring exceptional service delivery while supporting revenue protection, account retention, and growth opportunities. The ideal candidate brings hands-on experience in healthcare operations, claims management, and service oversight, along with the ability to analyze performance trends and drive continuous improvement across teams and client relationships.
Key Responsibilities
- Client Partnership: Serve as the primary point of contact for assigned accounts, ensuring high-quality service, responsiveness, and client satisfaction.
- Operational Oversight: Manage daily workflows related to service delivery, billing accuracy, and claims resolution, maintaining attention to detail and compliance.
- Performance Reviews: Conduct structured business reviews to assess key performance metrics, identify risks, and recommend actionable improvements.
- Cross-Functional Collaboration: Partner with internal teams to address escalations, improve turnaround times, and enhance overall service quality.
- Insight & Reporting: Provide clients and leadership with data-driven insights that inform strategic decisions and operational enhancements.
- Documentation & Communication: Maintain accurate records of client communications, issues, and performance outcomes.
- Solution Alignment: Stay informed on product and service offerings to identify opportunities that address client needs and strengthen relationships
Requirements:
What You Bring
Required
- Bachelor’s degree in Business, Healthcare administration, or related field (preferred).
- 3+ years of experience in account management, healthcare operations, or claims management.
- Proven ability to navigate complex service workflows as authorizations, eligibility or reimbursement review.
- Strong analytical and problem solving skills with a focus on accuracy, compliance, and financial integrity.
- Excellent communication and relationship building skills with both internal and external stakeholders.
- Ability to manage multiple priorities in a fast-paced, client focused environment.
Bonus Points if you have:
- Experience supporting health plans, managed care organizations, or administrative service vendors.
- Familiarity with Medicare, Medicaid, and PACE programs.
- Exposure to Electronic Health Record (EHR) systems.
- Advanced skills with Microsoft Office Suite (Excel PowerPoint, Word, Teams)
What We Offer
At Collabrios Health, we’re committed to fostering a workplace that supports your well-being, growth, and ability to make a meaningful impact. Here’s what you can expect when you join our team:
- A connected, virtual-first culture with a collaborative, mission-driven team
- Competitive health benefits, including medical, dental, and vision coverage
- 401(k) with company contribution
- Generous paid time off, including 15 PTO days, 2 floating holidays, and 6 sick days
- Flexibility and trust—we empower our team to manage their schedules and work in ways that support their lives
- Opportunities for learning, mentorship, and professional development
- A values-driven environment where diverse perspectives are welcomed and purpose guides our work
We’re committed to building a diverse and inclusive workplace.
Collabrios is an equal opportunity employer. We welcome candidates from all backgrounds, identities, and experiences. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other roles.