Remote Patient Access Specialist (PAS) (BYOD)-$19.50-HIRING NOW!!!

Job Description

Job Description

Remote - Call Center Patient Access Specialist (PAS)

Location: Remote
Pay Rate: $19.50/hr.

Full-Time, Monday-Friday (9a-6p, EST)

Do you thrive in a role that blends technical knowledge, healthcare coordination, and compassionate service? As a Call Center Patient Access Specialist (PAS), you'll be the go-to resource for patients and providers navigating manufacturer-sponsored programs. From claims and authorizations to reimbursement support, you'll help ensure timely, seamless access to care, all from a remote setting.

✅ Position Summary:

Under the general supervision of an Operations Manager, the Call Center PAS provides advanced-level services to patients, caregivers, and providers participating in a manufacturer-sponsored healthcare access program. You'll work with sensitivity, urgency, and precision to manage inquiries, documentation, and program logistics.

️ Primary Duties and Responsibilities:

• Deliver advanced support services, which may include:
  • Billing and coding support
  • Claims submission, tracking, and assistance
  • Prior authorization support and follow-up
  • Coordination of benefits
  • Benefit verification results calls and welcome calls
  • Advanced alternate coverage research
  • Appeals and denials management
  • Adverse event intake and reporting (as directed)
• Provide timely, accurate, and empathetic customer service to patients, providers, caregivers, and internal team members
• Escalate complex customer concerns following protocol
• Serve as a regional expert on payer trends, identifying and reporting delays or patterns in reimbursement (e.g., denials, pricing issues, or payment holds)
• Prepare and process necessary correspondence
• Coordinate with internal and external service providers to ensure adherence to program policy and service level agreements (SLAs)
• Maintain confidentiality of all patient-sensitive information in compliance with regulations
• Analyze moderately complex issues by reviewing multiple factors and exercising judgment based on standard operating procedures
• Work independently from a phone or system queue with minimal supervision
• Accept performance feedback and implement process improvements as directed
• Perform additional assigned duties, which may include general program services such as benefit verifications and patient assistance program (PAP) determinations

Experience & Education Requirements:

• High school diploma or GED required
• Broad training in relevant fields such as business administration, accounting, computer sciences, medical billing/coding, or customer service
• Completion of a two-year associate's degree program, technical vocational training, or an equivalent combination of education and experience
• 4+ years of directly related and progressively responsible experience required
  • A two-year degree may substitute for 2 years of experience
  • A four-year degree may substitute for 4 years of experience

Skills, Knowledge & Abilities Required:

• Excellent verbal and written communication skills
• Ability to build and maintain productive working relationships with internal and external partners
• Advanced interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Solid mathematical and basic analytical skills
• Working knowledge of:
  • Accounting principles
  • Pharmacy operations
  • Medical claims and terminology
• Familiarity with healthcare billing (preferred)
• Acceptable use of medical industry vernacular
• Proficiency in Microsoft Office applications, especially Excel, Outlook, and Word
• Ability to apply company policies and procedures to resolve a variety of issues with developing professional expertise

Remote Work Environment:

• Work is performed remotely in a professional home office
• The noise level is consistent with a typical office setting
• Reasonable accommodation is available to support individuals with disabilities

Equipment Options:

Choose one of the following:

* Client-Provided Equipment (limited availability)
* Bring Your Own Device (BYOD)

BYOD Requirements:

• Windows OS laptop or desktop only (no tablets or Apple products)
• External mouse (required)
• External keyboard (optional)
• Minimum of two total screens (e.g., laptop screen + external monitor)
• Must be connected to modem via Ethernet cable (wired internet)

️‍♀️ Physical & Mental Requirements:

• Sedentary work involving reaching, lifting, typing, finger dexterity, and repetitive motion
• Visual focus includes close vision, distance vision, and peripheral vision with ability to adjust focus
• 75% or more of the workday is spent on a computer
• Must be able to manage stressful situations calmly and professionally

If you're ready to take ownership of critical healthcare access operations and empower patients on their treatment journey, apply now to join a compassionate, expert-driven remote team.

Company DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\nWe have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\nMMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\nWe appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com\r\nGet started on your career journey today! Apply to become a part of the MMC Team!\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.