Job Description
Job Description
Join Entertainment Travel, a leading agency committed to delivering top-notch travel experiences to our valued clients. Located in the vibrant Marina del Rey, California, our office environment is dynamic and welcoming, fostering a sense of community among our team members. As a Customer Service Representative, you will become an integral part of our dedicated customer service team, ensuring clients receive exceptional service and support throughout their travel planning journey. We emphasize positivity and success in our workplace, encouraging professional growth and personal satisfaction as you provide memorable experiences to our clients. If you thrive in a lively environment and have a passion for customer interaction, we invite you to apply and embark on a rewarding career with Entertainment Travel.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Responsibilities
Customer Interaction: Provide exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
Communication: Maintain clear and positive communication with customers, ensuring their needs are met efficiently and professionally.
Problem-Solving: Identify and understand customer concerns and provide appropriate solutions to enhance customer satisfaction.
Team Collaboration: Work closely with team members to ensure seamless service delivery and share feedback on service improvement opportunities.
Record Maintenance: Accurately document customer interactions and transactions in our system for future reference and follow-up.
Requirements
Experience: Previous experience in a customer service or call center role is highly recommended.
Communication Skills: Excellent verbal and written communication skills are essential.
Problem-Solving: Strong ability to think on your feet and provide efficient solutions to customers' issues.
Interpersonal Skills: A friendly demeanor and the capability to maintain a positive attitude under pressure.
Technical Skills: Familiarity with CRM systems and basic computer programs is a must.
Availability: Must be flexible with work hours including weekends and holidays as needed.
Education: A high school diploma or equivalent is required.