Job Description
Job DescriptionJob SummaryWe are a high-energy, fast-paced dental office seeking a Patient Care Coordinator who will serve as our Director of First Impressions—welcoming patients warmly both on the phone and in person. The ideal candidate has at least 3 years of dental experience (Eaglesoft knowledge is preferred), loves what they do, and thrives in a people-focused, team-oriented environment. You must be upbeat, compassionate, organized, and comfortable working in a busy office where phones ring constantly and teamwork is essential. As part of our front office team, you’ll play a key role in managing patient flow, coordinating treatment plans, and ensuring every patient receives exceptional, personalized care. Spanish is required. Responsibilities:
- Serve as the Director of First Impressions by greeting all patients warmly in person and over the phone
- Manage a high volume of incoming and outgoing calls with professionalism and a positive attitude
- Schedule appointments and maintain accurate patient records using Eaglesoft
- Educate patients on their dental care options and help them feel comfortable throughout the process
- Monitor progress toward patient care goals and ensure follow-through on all treatment plans
- Assist with training and onboarding front office staff
- Work collaboratively with a front office team of three others in a fast-paced, team-focused environment
Qualifications:
- Minimum 3 years of experience working in a dental office is required
- Strong proficiency in Eaglesoft is preferred
- Must be upbeat, high energy, and love working with people
- Must be comfortable spending the majority of the day on the phone
- Fluency in Spanish is required
- Prior experience as a Care Coordinator, Treatment Coordinator, or similar role is preferred
- Certification as a dental or medical assistant is a plus
- Excellent organizational and problem-solving skills
- Ability to manage multiple priorities and thrive in a busy, high-pressure environment
- Strong verbal and written communication skills
- Warm, compassionate demeanor with a true team-player mindset