Energy and Support Service Case Manager

The Salvation Army Intermountain Div

Aurora, CO, USA

Published: 6/14/2022

Healthcare

Full Time

Job Title: Energy and Support Service Case Manager

FLSA Status: Full Time - non-exempt
Reports to: Lead Resource Case Manager

Schedule: 40W M-F 8:00AM – 4:30PM

Rate of Pay: $26.78

Closing Date: 12/11/25

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

Health, vision, dental, life as well as voluntary life and disability insurance
Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
Pension Plan (after one year of continuous service)
Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Duties and Responsibilities

General:

Focus on providing emergency utility assistance and ensuring EOC contract compliance for the State of Colorado.
Provide emergency utility assistance to clients over the phone for Colorado zip codes where there is limited or no Salvation Army presence.
Serve as the primary point of contact for Service Extension (S/E) assistance calls within the Intermountain Division.
Handle all Service Extension requests and process all associated check requests for the Intermountain Division.
Respond to and resolve all utility assistance-based calls, including follow-up to ensure timely and accurate service delivery.
Make public training presentations for units, programs, and other representatives.
Facilitate frontline users with the use of required databases to track and process service requests.
Creatively discern appropriate approaches and solutions to emergency cases.
Support staff and officers with the utility assistance process and service requests.
Develop and ensure implementation of EOC policies and procedures in the utilization of WellSky and Hancock databases.
Field questions and clarify issues or concerns received from the community and clients.
Attend all required meetings and trainings.
Assist the Connection Center with clearing the utility list weekly and coordinating with cross-trained Resource Team members for utility applications.

Education/Experience

Bachelor's degree required; master’s degree preferred
Bachelor’s or master’s degree in social work, or a related field, transcripts required
Two years’ experience in providing casework services required
Experience working with individuals from a variety of backgrounds and educational levels required
Customer service experience preferred
Working knowledge of integrated database applications preferred

Skills

Qualities

Requirements

If the position requires driving:

The employee must be 21 years old at minimum (for insurance provision) and possess a valid in-state driver’s license
An MVR will be processed every year in accordance with The Salvation Army’s policies

Background Check
- Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies

Physical
- Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate telephone, to understand written information