Associate Executive Director

Job Description

Job Description

Pay $85,000/year

At Celebration Village Forsyth, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join Celebration Village Forsyth, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community.

Full-time benefits include:

• PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.
• Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.
• Health/Dental Insurance
• 401K with employer match: Plan for your financial future with our 401k program.
• Life Insurance: Company paid life insurance
• Short and long-term disability: Financial security while you recover from an injury that puts you out of work
• Referral Bonuses: Refer qualified candidates and earn rewards
• Tuition Reimbursement: Invest in your education with our support
• Employee Assistance Program: Connecting our employees with resources for handling personal challenges

Summary of Duties of the Associate Executive Director

The Associate Executive Director assists the Executive Director in managing the daily operations of the senior living community within parameters of established policies and procedures and in keeping with the philosophy and mission of the organization. The Associate Executive Director maintains compliance with federal, state, and local regulations. The Associate Executive Director supervises and directs the work activity of department supervisors and associates. The Associate Executive Director creates and maintains a high level of resident, family, and associate engagement, and satisfaction. The Associate Executive Director may serve in a dual role at the community such as a Business Office Manager/Associate Executive Director to meet the needs of the community.

Essential Functions of the Associate Executive Director

As directed, and in collaboration with the Executive Director:

• Prepare and enforce policies regarding duties and activities of community associates.
• Ability to prepare reports as required by management and home office.
• Oversee selected department supervisors and administrative personnel.
• Supports the recruitment, employment, performance, on-going evaluation, promotion, and discharge of associates, per Grace Management procedure.
• Assure confidentially of all verbal and written information pertaining to residents and associates.
• Oversee the confidentiality and safe storage of current and closed resident records, associate records, and physical plant records in compliance with regulatory requirements.
• Interface with Accounting, Human Resources, and personnel departments at the Grace Management Home Office to meet objectives pertaining to financials, benefits, and payroll deadlines.
• Assist with preparation of an annual budget and adherence within budgeted guidelines.
• Assure all necessary supplies/equipment are purchased, maintained, and accounted for at all times within the community.
• Oversee purchase of supplies, equipment, or services; including all vendor contracts and capital improvement requests.
• Develop, schedule, plan, and procure materials for associate in-services and meetings.
• Develop relationships with a variety of community agencies that can be of benefit to community.
• Develop one-on-one relationships with residents, families, and associates.
• Arbitrate complaints and disputes concerning residents, family, and/or personnel. Support and leads the resolution of resident and family concerns. When necessary, initiate action plans and family conferences for resolving problems identified by associates, residents, or family members.
• Meet with, review, and evaluate all recommendations of the community’s resident council and their meetings. Work with Executive Director in implementing resident council suggestions, as appropriate.
• Observe and enforce all sanitation, safety, and infection control policies and procedures.
• Participate in weekly sales meetings and all sales strategy meetings to support sales and marketing objectives to ensure occupancy goals are met; Review and provide input/feedback in the development of an effective business development plan and provides a presence in the greater community.
• In the absence of the Executive Director, meet with new residents and families to explain residency agreement and process at time of move-in and ongoing if questions arise.
• If applicable, work with the wellness team to assess resident functional status and social, psychological, and spiritual needs on an ongoing basis, but especially prior to move-in and after hospital stays; Assure that care plans are completed and arrange services and support to meet resident needs; Refer residents to community-based services and medical services as necessary; Implement approaches and services to maintain or enhance resident independence.
• If applicable, initiate resident/family conferences when a change of service level is required; Document goals and action plans and review dates on appropriate forms.
• Assure continuity and consistency in delivery and quality of services.
• Assure state regulations are met and work closely with state oversight agencies; including review of state deficiencies and the development of plan of corrections.
• Maintain high degree of resident satisfaction and evaluate resident satisfaction regularly; Implement programs and changes to enhance resident satisfaction with approval of supervisor.
• Prepare weekly and monthly reports as directed by supervisor.
• Assume on-call responsibilities on a rotational basis and if requested, assign on-call responsibilities to other associates on a rotational basis to ensure after-hours response to resident emergencies and physical plant problems.
• When requested, organize, maintain, and participate in weekend Manager on Duty.
• Ensure appropriate handling of on-the-job injuries as reported by associates and any incidents involving residents and visitors.
• Maintain and upgrade knowledge and implementation of standards and requirements specified by federal and state laws.
• Carry-out other duties as assigned by supervisor or as necessary to maintain quality and continuity of services, safety of residents, and security of premises.

Non-Essential Functions of the Associate Executive Director

• Supports and participates in the resident centered activity programs.
• Participates in projects or committees as assigned.
• Attends all associate meetings including in-service education and associate functions, as requested by supervisor.
• Assists in a variety of tasks involving residents as assigned.

Knowledge, Skills, Abilities, and Experience

• Bachelor’s Degree preferred; Minimum of High School Diploma or GED equivalent and five years of relevant senior living community management experience or comparable post-high school education which may include vocational or college education; and three years of relevant senior living community management experience with proven leadership and management skills.
• If the community requires a license, for example, Assisted Living Administrator License, then the Associate Executive Director must possess the license or obtain in a reasonable timeframe as determined by the Executive Director and Regional Director of Operations.
• Meet or be willing to obtain the state specific regulatory requirements for administration of a community; including independent, assisted, and memory care.
• Excellent computer skills including: Windows, Office, Word, Excel, Outlook, internet based and property management programs.
• Exceptional grammatical and writing skills, proficient with email process and etiquette.
• Ability to read, write, and speak English.
• Ability to comprehend and apply regulations, employment and labor laws, local, state, and federal standards and requirements.
• Must have the interpersonal skills to work with various levels of people, associates, and residents.
• Familiarity with office equipment including fax, copier, computers, scanner, phone, postage meter.
• Be free of communicable disease.
• Completion of drug testing and criminal record background check upon hire and upon request of supervisor/Grace Management Human Resources.
• Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
• Able to travel for regional meetings and other meetings as requested by supervisor.

There is no greater way to elevate your career than by contributing your passion and skill to a senior living community. Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you grow professionally. The quality of our communities is determined by the quality of our employees.