ServiceNow (SNOW) Librarian *

Job Description

Job DescriptionDescription:

Are you looking to take the next steps in your career as a ServiceNow (SNOW) Librarian? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for a ServiceNow Librarian. In this role you will be responsible for managing and maintaining the ServiceNow Service Catalog, workflows, ensuring that services and offerings are current, accurate, and aligned with business needs. This role works closely with service owners, process managers, and developers to govern catalog content and streamline user access to services.

Key Responsibilities:

• Maintain and update the ServiceNow service catalog structure, categories, workflows and items.
• Work with service owners and business units to onboard new service catalog items and retire outdated services.
• Ensure consistency, accuracy, and compliance of service catalog items with organizational standards.
• Perform quality assurance reviews of catalog content for completeness and usability.
• Manage data, workflows, and approval processes associated with catalog items.
• Develop and maintain documentation and standards for catalog item creation and lifecycle.
• Support continuous improvement efforts by analyzing catalog usage and recommending enhancements.
• Coordinate with ServiceNow administrators and developers to implement catalog changes.

Required Skills & Qualifications:

• Strong understanding of the ServiceNow platform, particularly the Service Catalog module, assets and configuration items.
• Experience with ITIL and IT Service Management (ITSM) principles.
• Excellent attention to detail and organizational skills.
• Familiarity with service request workflows and automation in ServiceNow.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience with data governance or content management is a plus.

Preferred Background:

• Bachelor's degree in Information Technology, Business, or related field.
• ServiceNow Certified System Administrator (CSA) or ITIL Foundation certification.
• Prior experience in IT operations, service catalog management, or business analysis

Requirements:

• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be willing and able to work remotely

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers