Landscape Design & Operations Manager

Job Description

Job DescriptionPosition Summary:
The Landscape Design & Operations Manager is a key leadership role responsible for both the creative and operational success of the company. This position oversees job scheduling, daily operations, and field coordination while also contributing to landscape design, plan interpretation, and project layout. This individual will also manage a portfolio of high-end maintenance accounts, ensuring quality, consistency, and client satisfaction. The role is critical in helping run the day-to-day business and keeping all teams aligned.

Key Responsibilities:

• Manage and maintain the company-wide schedule and calendar, ensuring all crews, supervisors, and managers are aligned on daily and weekly assignments
• Coordinate job scheduling, crew assignments, and routing to maximize efficiency and productivity
• Oversee installation and maintenance operations, ensuring projects are completed on time, within scope, and to company standards
• Manage a portfolio of high-end maintenance job sites, ensuring premium quality, attention to detail, and strong client relationships
• Conduct regular site visits to monitor maintenance quality and ensure specifications are being met
• Serve as a point of contact for high-value clients, addressing concerns and ensuring satisfaction
• Design landscape projects, including preparing or reviewing layouts, material selections, and overall project scope
• Read and interpret landscape plans, blueprints, and specifications accurately
• Perform job site layout according to design plans, including staking, measurements, and ensuring proper placement of all elements
• Work closely with project managers, field supervisors, and administrative staff to ensure seamless communication and execution
• Monitor job progress, address scheduling conflicts, and proactively resolve operational issues
• Support client communication regarding design, scheduling, timelines, and project updates as needed
• Ensure proper staffing levels across jobs and adjust schedules as needed due to weather, delays, or staffing changes
• Help enforce company policies, safety procedures, and quality standards
• Track and report on job progress, productivity, and operational efficiency
• Assist ownership in overall business operations and strategic planning

Qualifications:

• 5+ years of experience in landscaping, construction, or related field
• Strong experience in landscape design, installation, and high-end maintenance practices
• Ability to manage and maintain high-profile client relationships
• Ability to read and interpret landscape plans and construction drawings
• Experience with job site layout and translating plans into field execution
• Proven experience in scheduling, operations coordination, or project management
• Excellent organizational and time management skills
• Strong leadership and communication abilities
• Ability to manage multiple projects and shifting priorities in a fast-paced environment
• Proficient in scheduling software, design tools, and basic office systems

Preferred Qualifications:

• Bilingual (English/Spanish)
• Experience managing multiple crews or large teams
• Knowledge of plant material, irrigation systems, grading, and landscape construction methods
• Experience with landscape design software (e.g., CAD or similar tools)

Work Environment:

• Combination of office and field work
• Frequent communication with crews, supervisors, clients, and management
• Fast-paced, hands-on environment requiring flexibility, problem-solving, and attention to detail

Key Traits for Success:

• Highly organized and detail-oriented
• Strong design sense with the ability to execute in the field
• High standard for quality, especially on premium properties
• Proactive and solution-driven
• Strong sense of accountability and follow-through
• Ability to lead, coordinate, and keep teams aligned