Job Description
Job Description
Customer Service Representative
Pay: $19–$20 per hour
ON-SITE Position !!!
Position Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to support order processing, vendor coordination, and customer communication. This role requires a high level of accuracy, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment. Accuracy is key and essential to success in this position, as the role directly impacts customer satisfaction, order fulfillment, and vendor coordination.
Key Responsibilities
1. Customer Interaction
- Troubleshoot and resolve product-related issues using a customer-centric approach
- Maintain accurate and up-to-date customer records by documenting all interactions thoroughly
- Communicate with customers in a positive, empathetic, and professional manner
- Demonstrate strong attention to detail when addressing customer inquiries and requests
2. Order Management
- Execute order entry based on customer requests and purchase orders with a high degree of accuracy
- Submit purchase orders to the appropriate vendors and ensure all order details are correct
- Receive and verify vendor order confirmations
- Send order confirmations to customers and respond promptly to inquiries
- Update and maintain all order-related documentation accurately
3. Vendor Coordination
- Communicate with vendors regarding order details and ship dates
- Confirm accurate ship dates and relay updates to customers in a timely manner
- Track inbound and outbound shipments to ensure visibility and transparency
4. Order Adjustments & Freight Coordination
- Proactively notify customers of any ship date changes and adjust orders accordingly
- Generate freight quotes from Less Than Truckload (LTL) carriers and secure competitive shipping rates
5. Shipping & Logistics
- Schedule inbound and outbound shipments efficiently
- Prepare shipments for both domestic and international delivery
- Complete all required customer and shipping documentation accurately
6. Sales Team Collaboration
- Work closely with the Sales Team Liaison to update customer sheets and communicate important order details
7. Communication Management
- Answer incoming phone calls and route them appropriately
- Maintain clear, consistent communication between customers and vendors
- Develop and maintain working knowledge of evolving products and services
8. Administrative Duties
- Perform filing and record-keeping to maintain organized documentation
- Maintain a clean and organized workstation in collaboration with team members
9. Physical Requirements
- Ability to occasionally lift items weighing over 30 pounds when preparing shipments
Qualifications
- Previous customer service experience required
- QuickBooks experience is mandatory
- Strong organizational, multitasking, and time-management skills
- Excellent written and verbal communication skills
- Proficiency with order management systems and documentation
- High attention to detail with a strong commitment to accuracy
- Ability to adapt and perform effectively in a fast-paced work environment
Company DescriptionWe are a staffing company dedicated to connecting you with long-term career opportunities.
Company Description
We are a staffing company dedicated to connecting you with long-term career opportunities.