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Dispatcher

Acro Service Corporation
locationSan Leandro, CA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

Duration - 3 Months
Shift - 7.30 AM to 4.30 PM

Qualifications:

Three to six months related experience and/or training in basic business administration. Strong customer service experience and abilities are required. Effective verbal and written communication skills are required. Oracle database knowledge Must be organized and detail-oriented to manage multiple projects. Some elevator administrative work preferred

Responsibilities:

ESSENTIAL JOB FUNCTIONS: Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors. Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number. Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch. Tracks Operations systems and tool audits. Completes manual payroll entry forms, includes daily DVR processing and cost corrections. Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls. Assigns tickets to mechanics, as needed.

Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.

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