Food to Freedom Operations Coordinator

Job Description

Job DescriptionSalary: $70,000 to $75,000

Position Title:Food to Freedom Operations Coordinator

Schedule and FLSA: Exempt, Full-Time - 40 hours/week

Pay Range: $70 - $75K/year salary

Location: San Francisco, CA; 100% in-person

Mission:

The Booker T. Washington Community Service Centers mission is to empower the lives of our community by offering individuals and families the services and support they need to become self-sufficient. The oldest Black-led, Black-serving organization in San Francisco, BTWCSC has been a beacon of support and light for the Fillmore/Western Addition community for more than a century. Serving over 3,500 people a year, we work to reduce economic and racial disparities by serving as a one-stop hub that provides affordable housing, education, senior services, family stabilization, workforce development, and community building. BTWCSC is an anchor institution and is one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services. The Center is located at 800 Presidio Ave in San Francisco, CA.

Summary:

BTWCSC seeks an operationally-drivenFood to Freedom Operations Coordinator to support our communitys right to healthy, culturally appropriate, food produced sustainably. They will work under the direct supervision of the Food to Freedom Operations Manager to execute the operational requirements for our robust community food procurement and distribution programs, including our daily community meals, CSA boxes and weekly Friday Fresh markets. They will ensure the safe distribution of high-quality, nutritious food and apply best practices in food safety, health, and nutrition and a participant-centered approach. They will be responsible for the timely and accurate collection, reporting, and filing of all program data both client-focused and operations-focused such as applications, enrollments, service logs, and program evaluations for quality.

Essential Duties: (Other duties may be assigned.)

Service Operations:

• Execute the daily operations (Be the Floor Captain) of all food programs and events in coordination with the Food Justice Specialists and under the direct supervision of the Food Operations Manager and oversight of the Associate Director of Community Resiliency.
  
  
• Follow and implement all SOPs and policies regarding inventory management, ordering, distribution, volunteer coordination, and food safety.
  
  
• Provide consistent communication and feedback on actionable improvements and changes to the operational and administrative systems of the Food to Freedom Program.
  
  
• Leverage strong customer service experience skills to manage client needs, complaints or issues expediently, provide follow-up staff training, and implement needed system/process improvements.

• Coordinate food delivery and distribution schedules with vendors, staff, and the Operations team to support seamless logistics.
  
  

Food Supply Coordination & Safety:

• Support and maintain all processes regarding food supply, including receiving, storage, rotation, and distribution in accordance with health and safety regulations. Prioritize zero-waste practices.

• Conduct regular inventory checks and ensure compliance with expiration dates, storage standards, and sanitation protocols.

• Follow all procedures to ensure facility readiness, equipment maintenance, and compliance with state and local health codes.

• Coordinate pickups, deliveries, and food rescue efforts with donors, partners, and volunteers.

• Support menu planning and culturally relevant food programming in partnership with mission-aligned chefs, farmers, producers and nutrition professionals.

• Implement protocols around food use and disposal.

• Work with the Programs and Operations Team to maintain food-safe and clean operations regarding kitchens, food related supplies and storage.

Reporting & Continuous Improvement:

• Collect, record, and maintain all client-based and site-based service data into both internal and external database systems (paper and digital formats) in an organized, accurate, and timely manner.
  
  
• Track and provide actionable insights into the Food to Freedom program and community trends based on verifiable quantitative and qualitative information gathered before, during, and after service operations.
  
  
• Implement evaluation activities approved by the Food Operations Manager and Senior Manager which measure the impact of food distribution on family stability, health, and food security.
  
  
• Coordinate and collaborate with Data Operations team members to ensure accurate and timely data collection and reporting workflows.
  
  
• Contribute to identifying and implementing actionable systems solutions through operation protocols or tools related to equitable food access.

Food Program Integration & Community Outreach:

• Communicate and support in collaborating across other Program teams to coordinate service delivery across BTWCSC to ensure optimal program performance
  
  
• Organize and facilitate community outreach events about BTWCSC food programs or offerings, and develop outreach strategy and tools to increase and deepen engagement with audiences ages 0-99.
  
  
• Assist in digesting and disseminating resources and information to staff, clients, and community members food justice, food insecurity, and sustainable systems.
  
  
• Develop and coordinate with community partners and volunteers to strengthen food justice educational programming; schedule and staff classes and events year-round.
  
  
• Facilitate curriculum to teach the community about sustainable food systems, cooking and nutrition. Coordinate produce tastings, retail and farmers market explorations, and hands-on cooking classes, to nurture community love and understanding of healthy, fresh food.
  

Job Qualifications:

• 3-5 years experience in food service, hospitality, culinary and/or direct non-profit/social service program delivery.
• Demonstrated knowledge of and passion for racial equity, gardening, cooking, sustainable agriculture, food access, local food systems, and food justice.
• A solid understanding of program budgets and the ability to learn new operational systems.
• Experience, willingness, and ability to work with people from a variety of racial, cultural, and economic backgrounds, with various lifestyles, sexual orientations, and of all ages, including professional chefs, social service providers, volunteers, and low-income participants.
• Multi-cultural competency and comfortable working with community and staff from diverse backgrounds in San Francisco.
• Ability to communicate effectively and professionally with staff, clients, volunteers, community based organizations and various stakeholders,
• Demonstrated experience in managing inventory- quality control, sorting and general inventory control
• Reliable, punctual, adaptable, and able to work independently with input from the supervisor.
• Strong interpersonal and communication skills, attention to detail, collaborative mentality, and emotional intelligence
• Demonstrated experience with providing racially and culturally-responsive services and programs for diverse populations, preferred
• Google Suite, MS Excel proficiency required with a strong preference for candidates with experience in data entry and/or familiarity with inventory management systems

Education:

• Direct experience in direct service and/or client management is preferred.
• HS diploma or equivalent is required. A college experience in culinary sciences, food systems, sustainability, nutrition, environmental science, public health, community development, social work or equivalent experience is preferred.
• Experience working with food programs is highly preferred.
• Experience working with a variety of age groups (youth to senior) is highly preferred.
• Must be 18 years of age or older.

Certification, Licensure, Training:

Applicants must complete all requirements below:

• Current CA Drivers License, current auto insurance, and a clean driving record.
• Current CPR & First Aid Certificate (every two years after that)
• ServSafe Certification, California Food Handler card is required within 30 days post-hire. BTWCSC provides on-site paid training and certification.
• Clearance Child Mandated Reporting (can be completed upon hire)

Knowledge/Experience:

Must have the ability to demonstrate and/or show competency in the following areas:

• Serving clients and being a positive role modeling through all interactions with program participants.
• To meet program goals as outlined in the BTWCSC Policies and Procedures Manual.
• To keep confidences, loyalties and practice professionalism.
• Be reliable and dependable.
• If 21 years old, able to drive safely and within the required posted speed limit, have a valid license, current insurance, and a clean driving record; able to pass a defensive driving course.
• Must pass CPR/AED/1st Aid certification by an approved provider within 3 months from original date of hire and maintain while employed.
• Work a flexible schedule to meet Center needs.
• Exercise mature judgment and sound decision making.
• Communicate effectively both verbally and in writing.
• Learn, follow and enforce BTWCSC guidelines related to internal policies

Professional Expectations:

In addition to the responsibilities, candidates will exhibit and represent behaviors consistent with the expectations within the BTWCSC competency guidelines listed below:.

• Demonstrates a desire to serve others and fulfill community needs for vulnerable populations
• Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Builds rapport and relates well to others.
• Makes sound judgments, and transfers learning from one situation to another.
• Embraces new approaches and discovers ideas to create a better member experience.
• Strives to meet or exceed goals and deliver a high-value experience for members.
• Pursues self-development that enhances job performance.
• Demonstrates an openness to change, and seeks opportunities in the change process.

Physical Requirements:

Must be able to move 50 pounds safely. Must have the physical stamina and the ability to perform repetitive tasks involving lifting, bending, and standing for extended periods. Common demands include lifting items, pushing and pulling carts, and working in varied temperatures, including refrigerated and outdoor areas. Hand use: single grasping, fine manipulation, pushing, and pulling. Work requires the following motions: bending, twisting, squatting, and reaching. Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit. Ability to work in a wet and cold environment.

Schedule:

Regular business hours, Monday Friday, 9am to 6pm. Occasional night or weekend hours as needed. Additional hours required for program activities include, but are not limited to, BTW events, evening and late-night duty, field trips, and/or staff meetings; a calendar will be provided in advance.

Benefits and Compensation:

BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience. This position is full-time and exempt with an annual salary range of $70,000 to $75,000 plus a full benefits package, including:

• 100% employer covered excellent health, dental, and vision benefits
• Paid time off, including 15 days paid vacation, plus holidays and Center breaks/closures
• Workers compensation;
• Employee assistance program;
• Monthly wellness benefit after 90 days;
• Access to daily meals;
• Commuter benefits;
• Life and disability insurance
• 401(k) with employer contribution
• Professional development opportunities, including conferences, seminars, webinars, and trainings
  

BTWCSC is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To Apply:

Please submit your application directly through BambooHR. Do not email resumes or application materials.

Your BambooHR submission must include:

• A brief cover letter describing your qualifications and interest in the position
  
  
• A current rsum or CV
  
  
• Copies of any relevant certifications
  
  
• Minimum of three (3) references, including at least one recent supervisor
  
  

Applications will be reviewed on a rolling basis. Final candidates must successfully complete a LiveScan and full background check.