Job Description
Job DescriptionDescription:
The Patient Care Coordinator (PCC) has primary responsibility for coordinating and maximizing revenue opportunities by creating and maintaining an effective schedule for the practice. This is accomplished by converting inbound/outbound calls and patient referrals into appointments. The incumbent will also provide broad-based administrative support to the practice and staff.
Requirements:
Principal Duties and Responsibilities :
• Creates and manages an effective patient schedule.
• Converts inbound/outbound calls into appointments.
• Supports the practice’s wellness mission by asking all current patients for referrals
• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
• Ensures the patient has the best experience possible with timely and courteous interactions throughout the patient experience.
• Verifies insurance and completes necessary paperwork to ensure that all hearing aids are delivered in a timely fashion for each appointment.
• Manages inventory
• Participates in ongoing training and development
• Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.
Skills:
• Strong interpersonal and communication skills to provide superior customer
service.
• Excellent organizational and time-management skills.
• Ability to prioritize work and to perform multiple tasks simultaneously while
adhering to deadlines.
• Facility with written communication, including preparation of memos and
short documents.