Job Description
Job Title: Call Center Representative
Skills: Call center, customer service, retention, sales
Experience: 1 year
Job Location: South Charleston, West Virginia
Onsite role and Part time
Training Schedule:
- Monday to Friday, between 8:00 AM – 8:00 PM EST
- Must attend 8 hours of training and nesting within this timeframe.
Part-Time Shift Options (Post-Training):
- 4–8 hours per day, Monday to Friday
- OR
- Two 10-hour shifts (Monday & Tuesday)
We at Coforge are hiring for call center agents with the following skillset:
- Promote and retain products and services.
- Handle customer retention and sales inquiries.
- Deliver excellent customer service over the phone.
- Negotiate and process save/service order requests.
- Interact with customers patiently, tactfully, and efficiently.
- Clearly explain applicable fees and adjustments.
- Offer tailored product and service options based on customer needs.
- Demonstrate active listening and follow structured call flows.
Requirements:
- Prior experience in customer retention or sales.
- Previous call center experience is required.
- Strong communication and negotiation skills.
- Ability to work onsite and adhere to training and shift schedules.