Call Center Agent/Customer Service Representative

Job Description

Job Description

Business is booming at Sonju in Two Harbors! We're expanding our sales and service departments and that means we need help! If you enjoy working in a fast paced, team focused environment this is the place for you. Sonju has an immediate opening for an Appointment Coordinator. This position is the nerve center of our entire store. As an Appointment Coordinator you'll be responsible for inbound and outbound calls, as well as scheduling service and sales appointments for the dealership. We offer a fun fast-paced work environment with room for advancement and above average compensation.

Responsibilities:

• Respond to customers by phone, text message, email, and chat programs.
• Set appointments for both sales and service using our digital scheduling system.
• Handle all inbound phone calls both sales and service.
• Assists with answering customer inquiries and problems by routing customer to the contact and or department.
• Attends company meetings and training as required.
• Other duties as assigned.

Benefits:

• 401(k)
• Bonus Pay
• Dental insurance
• Flexible schedule
• Health insurance
• Vehicle, Service and Part discounts
• Paid time off
• Vision insurance

Shifts:

• Evening shift
• Saturdays as needed

Requirements:

• Positive attitude
• Work well with others
• General computer and web-based aptitude
• Excellent communication skills
• Strong organizational skills
• Reliability

#hc133450