Job Description
Job DescriptionBenefits:
- 401(k)
- Health insurance
- Paid time off
About Us
At Southside Place Animal Hospital, we are committed to providing compassionate, high-quality veterinary care for pets and excellent service to the families who love them. We value empathy, professionalism, and clear communication in every interaction.
Position Summary
We are seeking a Remote Customer Service Representative to join our team. This role is responsible for assisting clients over the phone, email, and digital platforms by scheduling appointments, answering questions, and providing outstanding support to ensure every pet and pet parent receives the care they deserve.
Key Responsibilities
- Answer incoming calls and respond to emails/messages in a timely and professional manner.
- Schedule, reschedule, and confirm veterinary appointments.
- Provide information about hospital services, procedures, and wellness plans.
- Update and maintain accurate client and patient records.
- Triage client concerns and route urgent matters to veterinary staff when necessary.
- Assist with prescription refill requests, billing inquiries, and client follow-ups.
- Handle client concerns with patience, empathy, and problem-solving skills.
- Collaborate virtually with the in-hospital team to ensure seamless client and patient care.
Qualifications
- Previous customer service experience (veterinary, healthcare, or call center experience preferred).
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency with scheduling software, phone systems, and basic computer applications.
- Compassion for pets and empathy for pet owners.
- Reliable internet connection and a quiet home workspace.
Schedule & Compensation
- Full-time or part-time opportunities available.
- Flexible scheduling, including some evenings and weekends.
- Competitive hourly pay, commensurate with experience.
- Benefits package (for eligible employees), including paid time off and staff discounts on veterinary services.
Why Join Us?
- Work remotely while supporting a dedicated, compassionate veterinary care team.
- Be part of a growing, community-focused animal hospital.
- Opportunity to make a meaningful difference in the lives of pets and their families.
This is a remote position.