Job Description
Job Description
Customer Service Representative – Call Center (Part-Time)
Location: Onsite in San Diego, CA (92154)
Schedule: Part-Time, 29 hours per week
Shifts: 11:30am–5:30pm or 12:00pm–6:00pm
Training: The first 2 weeks of work will be paid training, Monday - Friday 8:00am - 6:00pm. Full attendance each day is required.
Pay: $21.75 per hour
Duration: Temporary to Hire (Based on performance and business need)
Are you a reliable customer service professional looking for a stable opportunity with room to grow? We’re hiring a Customer Service Representative to join a busy call center environment in San Diego. This role is ideal for someone who thrives in a fast-paced setting, enjoys helping customers, and wants to build long-term career potential.
(Must pass a pre-employment credit check)
What You’ll Do
- Handle a high volume of incoming calls, providing prompt and courteous support.
- Educate customers about services, payment options, and promotional offers.
- Manage account inquiries related to toll payments, FasTrak transponder accounts, and express lane usage.
- Assist customers in resolving overdue balances and prepare collection notices.
- Maintain accurate account records using Customer Relationship Management (CRM) software.
- Process payments (credit card and cash) and perform accurate data entry.
- Assemble welcome kits, account materials, and test transponders.
Requirements
- High school diploma or equivalent required.
- Minimum 2 years of recent customer service experience.
- Call center experience strongly preferred (inbound and outbound).
- Excellent attendance and reliability
- Ability to handle high call volumes and diffuse challenging customer situations.
- Strong communication skills, both verbal and written (Spanish language skills a plus).
- Proficient in Microsoft Office Suite; experience with CRM or call center software desirable.
- Strong attention to detail and ability to perform mathematical calculations.
- Must pass a pre-employment background check (periodic checks required).
Why You’ll Love This Role
- $21.75 per hour with weekly pay
- Temporary-to-hire opportunity with long-term career potential
- Build your skills in a professional call center environment