Job Description
Job Description
IMPRIMIS GROUP IS HIRING!
Customer Service Representative – Onsite -Downtown Dallas
Imprimis Group has partnered with an established, global client that is looking to hire a TOP caliber Customer Service talent to join their growing team. This role ensures that the level of customer service to all customers exceeds expectations and furthers the company’s goal of being the leader in service.
DIRECT HIRE ROLE | ONSITE – DOWNTOWN DALLS, TX | $45-50K + BONUS + PAID BENEFITS |
GREAT CULTURE & BENEFITS
Requirements:
- 3+ years’ experience in call center customer service with progressive career growth
- Experience in high performing call center teams
- Skilled experience within inbound/outbound centers, email and chat functions with vendors, clients, brokers and customers, quality assurance, ticketing systems and ERP systems for orders and returns
- Proven ability to analyze calls, and escalate when necessary
- MS Office – intermediate to advanced, call/que systems including performance metrics, ticketing and inventory systems (Monet, Salesforce, etc.)
- Organizational skills, strong time management and service driven
Main Responsibilities (but not limited to):
- Answering incoming telephone calls from jewelers and customers regarding after-sales servicing of watches
- Calling customers and brokers regarding the status of orders for after-sales servicing
- Handling customers' watches properly when receiving or returning them
- Greeting customers and visitors properly, performing basic scanning work
- After receiving watches from Shipping, removing bracelets, opening case backs, and recording all pertinent information in the system
- Escalating incomplete warranty issues, allocating service jobs to appropriate departments
- Answering incoming telephone calls at the Switchboard
- Handling customer payment authorizations
- Entering data into Dynamics system
- Communicating estimates to customers
- Documenting issues of quality
- Maintains a superior ethical service standard.
- Able to build rapport with all staff and colleagues, interested in the success of others and overall wellbeing of the team and company.
If you are looking to join a company with competitive pay, great work life balance, outstanding environment and growing – LOOK NO FURTHER!
For immediate consideration please send your resume in Word to recruiting@imprimis.com
Apply today – interviews are being conducted!!!
#IMPRIMISGROUP #CALLCENTER #CUSTOMERSERVICE #LUXURYRETAIL #APPLYTODAY #WEAREHIRING
Company DescriptionImprimis Group is a full-service professional staffing firm that cultivates deep knowledge of our client partners and candidates. We provide flexible and permanent staffing solutions to hiring organizations, as well as career management and placement assistance to job seekers.
Company Description
Imprimis Group is a full-service professional staffing firm that cultivates deep knowledge of our client partners and candidates. We provide flexible and permanent staffing solutions to hiring organizations, as well as career management and placement assistance to job seekers.