Informatics Product Specialist

Job Description

Job DescriptionAbout myPlace HealthmyPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish. Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place. myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.
About this RoleAre you ready to make a meaningful impact in healthcare through technology? We’re looking for a passionate and experienced Informatics Product Specialist to join our team and play a key role in shaping the future of our Electronic Medical Records (EMR) systems. This is a unique opportunity to drive meaningful change by improving workflows, enhancing functionality, and creating a better user experience for our healthcare providers.
As the Informatics Product Specialist, you’ll collaborate closely with clinical stakeholders, operations, and development teams to ensure our EMR solutions are not only effective but truly transformative for patient care. Reporting to the Director of Clinical Informatics, you’ll lead projects and implementations that bridge the gap between technology and patient outcomes—helping us deliver innovative, provider-friendly solutions that make a real difference in people’s lives.
If you’re mission-driven and excited to bring together people, processes, and technology to improve healthcare delivery, we’d love to have you on our team!What does success look like as an Informatics Product Specialist?

• Turn data into decisions: Monitor EMR performance and adoption using qualitative feedback and quantitative data to guide prioritization, product decisions, and enhancements.
• Make work easier for the people doing it: Drive continuous improvement by regularly evaluating end-user workflows and identifying opportunities to simplify, standardize, and strengthen outcomes.
• Spot friction early—and fix it fast: Track readiness and intervene when performance, quality, usability, or adoption issues emerge, coordinating cross-functional problem-solving and ensuring follow-through to resolution.
• Connect the dots across teams: Identify recurring skill and performance gaps and share themes with Clinical Operations, Care Delivery Operations, Quality, and Health Plan Operations to inform recruiting, training, coaching, and change management strategies.
• Design with compliance in mind: Ensure EMR solutions meet applicable regulatory, legal, and organizational standards, including privacy and security requirements.
• Partner to reduce risk: Embed compliance into product design and delivery by collaborating with Compliance, Security/IT, Clinical Operations, and other stakeholders to review requirements, mitigate risk, and document decisions.
• Translate regulations into real-world workflows: Maintain working knowledge of key healthcare regulations and standards (e.g., HIPAA and interoperability requirements) and turn them into clear system requirements, workflows, and user guidance.
• Set a clear north star: Define and communicate the EMR product vision and strategy, aligning priorities with organizational goals, the myPlace mission, and end-user needs.
• Build a roadmap that delivers impact: Translate business and clinical objectives into an actionable product roadmap, sequencing work to drive measurable improvements across the care delivery model.
• Keep delivery moving: Own Agile product delivery practices, including backlog management, sprint planning, UAT coordination, and release planning in partnership with Engineering and operational stakeholders.
• Create clarity for execution: Elicit and document requirements and feature specifications, maintaining clear, current documentation in Azure DevOps (ADO) and supporting SAFe Agile ceremonies for product teams.
• Elevate the workflows that matter most: Lead workflow design improvements (e.g., CarePlan workflow uplift) with clinical and operational leaders to validate usability, compliance, and adoption.
• Pitch in where it matters most: Take on additional duties and special projects as needed to support team priorities, operational goals, and the successful delivery of EMR improvements.

What does an ideal candidate look like?

• Mission-first, people-first: Passion and mission orientation for serving high-risk seniors and frail older adults.
• A strong foundation to build on: Bachelor’s degree in Health Informatics or a closely related field (or equivalent relevant experience).
• Hands-on EMR product experience: Proven product ownership/product management experience in healthcare IT with meaningful exposure to EMR/EHR platforms (Athena preferred where applicable; PACElogic a plus).
• PACE fluency: Strong knowledge of PACE clinical workflows and the PACE operating environment, including regulations and compliance expectations.
• Turn workflows into build-ready requirements: Demonstrated ability to translate clinical and operational workflows into clear product requirements (e.g., user stories, acceptance criteria, process maps).
• Collaborative and cross-functional: Experience partnering with Clinical Ops, Care Delivery Ops, Quality, Health Plan Ops, IT, and Analytics to drive alignment, decisions, and adoption.
• Product mindset with strong judgment: Grounded in product principles—asks “why,” prioritizes impact, iterates based on learning, and adapts quickly as needs evolve.
• Comfort in Agile delivery: Familiarity with Agile (and/or SAFe), including backlog refinement, sprint ceremonies, UAT coordination, and release planning.
• Data-driven prioritization: Comfortable defining and tracking KPIs and using insights to guide prioritization and continuous improvement.
• Usability obsessed: Strong understanding of user experience principles and data-informed design, with a focus on adoption in clinical settings.
• Compliance-aware by default: Working knowledge of healthcare privacy/security expectations (e.g., HIPAA) and comfort partnering on interoperability-related requirements.
• Clear communicator through change: Able to communicate tradeoffs, set expectations, and support end users through workflow and system changes—especially in an early-stage environment.

Pertinent Information

• Schedule you can count on: Monday–Friday during normal business hours.
• Hybrid, with in-person connection: This role is hybrid and will travel to our sites up to 3 times per week to support workflow needs, adoption, and stakeholder collaboration.
• Built for collaboration: You’ll partner with a team that’s a mix of in-market and hybrid, so comfort working across locations and staying aligned through both in-person and virtual touchpoints is key.

The Working Environment

• Hybrid work setting: This role is split between working from home and working on-site at our centers, based on project needs, stakeholder partnership, and support priorities.
• On-site center environment: When in the center, you’ll work in a professional office/clinic setting with typical ambient noise and frequent interaction with clinical and operational teams.
• Collaborative, fast-moving workstyle: Expect a mix of focused independent work (documentation, analysis, roadmap planning) and high-collaboration time (meetings, workflow reviews, training/support, and cross-functional alignment).
• Tech-enabled work: Daily use of computers, video conferencing, and collaboration tools to partner effectively with hybrid and in-market teams.

The Physical Requirements

• Computer-based work: Ability to sit for extended periods and perform repetitive hand/finger movements for typing, clicking, and using standard office equipment.
• Technology independence: Ability to independently use and troubleshoot basic technology (laptop/desktop, EMR/health IT platforms, video conferencing, collaboration tools) to complete daily work.
• Communication and collaboration: Ability to speak, hear, and communicate clearly in person and virtually (phone/video) to participate in meetings, trainings, and stakeholder conversations.
• On-site mobility (as needed): Ability to move throughout a center/office environment to attend meetings, conduct workflow observations, and collaborate with teams.
• Minimal lifting: Extremely limited lifting required; occasional lifting or carrying of light items (generally under ~10 lbs.) such as a laptop or small office materials.

What’s In It for You?At myPlace Health, we believe that when we take exceptional care of our people, they can take exceptional care of our participants. That’s why we’ve built a comprehensive, people-first rewards package designed to support your well-being—professionally, financially, and personally.
Here’s a snapshot of what you can look forward to:
Competitive Pay & Total Rewards We offer a strong base salary along with a total rewards package that reflects your experience, education, certifications, and the location of your role. For onsite roles, we adjust pay based on local markets; remote roles are aligned to national pay benchmarks.Performance-Based Incentives Our industry-leading incentive plan recognizes your contributions and rewards success based on the performance of both your team and the organization.Ongoing Growth & Feedback You’ll receive two performance reviews per year (when applicable), giving you the chance to grow, reflect, and celebrate your achievements.Plan for Your Future Take advantage of our 401(k) plan with an employer match—because your future matters.Health Coverage that Fits Your Life Choose from six medical plans, with up to 80% of premiums covered for employees and 75% for dependents.More Than Just Medical We’ve got you covered with dental and vision insurance, FSA/HSA options, short- and long-term disability, basic life insurance, and additional benefits like accident, critical illness, and hospital indemnity coverage.Generous Time Off Recharge with 20 days of PTO to start, 12 paid holidays, and 2 floating holidays each year.Support for Your Learning We prioritize your professional development with a generous CME/CEU budget, dedicated time off for learning, and ongoing growth opportunities.Family Comes First Our family-friendly culture includes paid parental leave and a child care stipend to help support you at home.Help Shape the EMR Experience, From Workflow to ImpactIf you’re excited to improve care by making the tools clinicians rely on more intuitive, compliant, and effective and you enjoy partnering across teams to turn real-world workflows into meaningful product improvements, we’d love to hear from you. Join us and help strengthen the EMR experience that supports our participants, our teams, and the myPlace mission.
Your ApplicationPlease submit your resume/CV. Our Commitment to Diversity, Equity and InclusionAt myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. COVID-19 Vaccination PolicyAt myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment. Beware of Scams and Fraud Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.