Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Stamford, Connecticut. In this long-term contract role, you will play a pivotal part in ensuring exceptional service delivery to our customers while fostering strong relationships and addressing their needs. This position offers the opportunity to contribute to a dynamic team.
Responsibilities:
• Build meaningful relationships with customers by actively listening to their concerns and offering tailored solutions.
• Collaborate effectively with team leaders and colleagues to resolve complex customer issues and improve service outcomes.
• Maintain detailed and accurate records of customer interactions within company systems.
• Strive to meet or exceed performance goals, including metrics such as response time, resolution efficiency, and customer satisfaction.
• Participate in ongoing training programs and coaching sessions to enhance growth and performance.
• Handle inbound and outbound calls to address customer inquiries and provide timely resolutions.
• Support continuous improvement efforts by sharing feedback and identifying opportunities to streamline processes.
• Proven experience in customer service or a related role.
• Strong communication skills, both verbal and written, with the ability to manage inbound and outbound calls effectively.
• Ability to work collaboratively in a team environment and resolve challenging customer situations.
• Proficiency in maintaining accurate records and using customer relationship management (CRM) systems.
• Demonstrated ability to meet performance targets and deliver excellent customer experiences.
• Willingness to engage in training and self-development to improve skills and knowledge.
• Familiarity with the waste and environmental management industry is a plus.