Job Description
Title: CSR Call Center
Location: East Syracuse, NY, 13057
Duration: 24 Months
Rate: $19/hr on w2
Job Specific Requirements :
Job Title: Product Registration Representative
Provide support to our Distributor Network
Communicate warranty coverage updates to our Distribution Network
Ensure that product model/serial numbers are loaded into our system
Communicate with Distributor Warranty Admins via email and telephone How the
Product Registration Team helps our customers:
Provide website navigation instruction for registering products online
Register equipment for homeowners when customer has no internet access
Provide customer warranty information
Make corrections to product registrations as needed by homeowners, dealers, or distributors
Refer customer to correct person/team when not a registration issue
Provide customer with product registration confirmations when needed
2+ years experience in customer service
2+ years experience with Word/Excel/Powerpoint
Salesforce experience preferred
Shift : Standard Work Day
Education : HS Diploma/GED