Job Description
Job Description
Patient Care Coordinator
HēBē Skin Health | Laguna Beach, CA
Pay: $17.00 – $21.00 per hour (based on experience)
Job Type: Full-Time or Part-Time
Training: 2–3 weeks paid training at our Claremont location
About HēBē Skin Health
HēBē Skin Health is a premier luxury medical spa with locations in Laguna Beach and Claremont, California. We specialize in advanced injectables, facial rejuvenation, and non-surgical aesthetic treatments focused on natural, youthful results. Our brand is rooted in elevated patient experience, clinical excellence, and personalized care.
We are seeking a Patient Care Coordinator who understands that first impressions, communication, and organization directly impact patient trust and long-term relationships.
Position Overview
The Patient Care Coordinator is the front-facing ambassador of HēBē Skin Health. This role is responsible for delivering a seamless, high-touch patient experience from the first interaction to post-visit follow-up. You will manage scheduling, patient communication, administrative workflows, and support the clinical team to ensure every patient feels informed, valued, and excited to return.
This is not a passive front desk role. We are looking for someone polished, proactive, detail-oriented, and comfortable in a fast-paced luxury environment.
Key Responsibilities
Patient Experience & Communication
- Welcome patients with warmth and professionalism, setting the tone for a luxury experience
- Manage patient check-in and check-out with efficiency and attention to detail
- Answer phones, texts, and emails in a confident, friendly, and on-brand manner
- Educate patients on services, pricing structure, pre/post-care instructions, and office policies
- Handle patient questions or concerns calmly and solution-oriented
Scheduling & Office Operations
- Schedule, confirm, and optimize appointments to support provider efficiency and revenue flow
- Maintain accurate patient profiles, notes, and documentation within our CRM/EHR systems
- Process deposits, payments, and assist with checkout as needed
- Support daily clinic flow and assist with administrative tasks to keep operations smooth
- Assist with inventory, retail transactions, and general office upkeep when needed
Team Collaboration & Brand Standards
- Communicate clearly with providers and leadership to ensure continuity of care
- Uphold HēBē’s luxury standards in presentation, language, and professionalism
- Follow internal SOPs for patient communication, booking, and documentation
- Support marketing initiatives such as events, promotions, and patient follow-ups when needed
Qualifications & Requirements
- Previous experience in a medical office, med spa, or luxury hospitality setting strongly preferred
- Willingness to complete 2–3 weeks of paid training at our Claremont location
- Strong interpersonal and communication skills (verbal, written, phone etiquette)
- Highly organized with the ability to multitask in a fast-paced environment
- Comfortable using scheduling software, CRM systems, and office technology
- Sales confidence and ability to speak about treatments and services professionally
- Detail-oriented with a strong sense of accountability
- Self-motivated, dependable, and team-focused
- Passion for aesthetics, skincare, and patient-centered service is a plus
Schedule
- 8-hour shifts
- Tuesday, Wednesday, Friday, Saturday (as needed)
- No nights
Benefits
- 401(k)
- 401(k) matching
- Employee discounts on services and products
- Paid training
- Growth opportunities within a luxury medical aesthetics brand
Why This Role Matters
The Patient Care Coordinator is the heartbeat of the clinic. This role directly influences patient satisfaction, retention, and overall brand perception. If you thrive in polished environments, enjoy meaningful patient interaction, and take pride in delivering elevated service, this role is for you.
Apply now to join the HēBē Skin Health team.
Company DescriptionAs California’s top luxury medical spa, our vision is to empower every client to feel confident and radiant, at every stage of life. With advanced aesthetic techniques and a deep commitment to natural, youthful results, our team is dedicated to restoring facial harmony and enhancing individual beauty without compromise.
We believe in personalized care, ongoing education, and pushing the boundaries of innovation in skincare and injectables. If you're passionate about aesthetics and want to be part of a team that sets the gold standard in non-surgical cosmetic care, we invite you to grow with us.
Company Description
As California’s top luxury medical spa, our vision is to empower every client to feel confident and radiant, at every stage of life. With advanced aesthetic techniques and a deep commitment to natural, youthful results, our team is dedicated to restoring facial harmony and enhancing individual beauty without compromise.\r\n\r\nWe believe in personalized care, ongoing education, and pushing the boundaries of innovation in skincare and injectables. If you're passionate about aesthetics and want to be part of a team that sets the gold standard in non-surgical cosmetic care, we invite you to grow with us.