Community Engagement Services Advocate Bilingual

Maternity Care Coalition

Pottstown, PA 19464, USA

Published: 6/14/2022

Full Time

Job Description

Join Our Team!

At Maternity Care Coalition (MCC), we’re passionate about strengthening families and inspiring change — and we’re looking for someone just like you! If you're energized by making an impact in the community and love blending administrative excellence with mission-driven work, we invite you to join our dynamic Community Engagement Services. (CES) team.

The Community Engagement Services Advocate (CESA) is responsible for collaborating with MCC families and Advocates to identify and access services designed to support the overall health and well-being of families. The CESA provides case management support specific to resource access, including conducting strength-based, family-led assessments, referrals, follow-up, and other beneficial services. The CESA attends outreach events and continually explores ways to create and maintain connections with community-based providers in MCC service areas to remain knowledgeable about available resources. The CESA will support families in MCC service areas (Philadelphia, Berks, Bucks, Chester, Delaware, Lehigh, Northampton and Montgomery Counties).

The ideal candidate has strong interpersonal and administrative skills, is detail-oriented, self-led, consistent, resourceful, and knowledgeable about community resources. This is a hybrid position requiring in-office and in-person work within the community.

Why MCC?

You’ll be part of a mission-focused team passionate about empowering families.
You’ll build strong relationships inside and outside MCC, making a real daily impact.
You’ll experience professional growth opportunities while promoting community health and equity.

What You'll Do:

Represent MCC at outreach events, presentations, provider meetings as needed (may require evening or weekend availability)
Facilitate and provide referrals to participants for requested resources and other appropriate community services
Assist Advocates/Home Visitors with the identification and linkage to resources in support of quality service planning
Assist the Community Engagement Services (CES) team with the identification and linkage to resources for families contacting MCC for support
Research and establish partnerships with community agencies
Assist in the development and monitoring of affiliation agreements and memoranda of understanding with needed services, resources, and community organizations.
Assist in the creation, implementation, and maintenance of a resource database for use by MCC staff
Maintains accurate records of staff, family, and provider contacts during service
Routinely use MCC client databases (ETO, Sharepoint) and other Microsoft programs including E-mail, Teams, Excel, Power Point, and Word.
Attends orientation and ongoing training sessions on maternal and child health, substance use disorder, housing, nutrition, parenting, child development, infant and family support issues and PA mandatory reporting.
Meet with the Supervisor bi-weekly for reflective supervision
Ensures confidentiality of family records, sharing pertinent information only with the client’s written or verbal approval (exception for mandated reporting requirements)
Support the Program Manager in maintaining and tracking service deliverables
Assist manager with completing reports – referral logs, resource tracking, provider contacts, family contacts, development and tracking of service tracking
Adheres to the MCC’s security guidelines and ensures the appropriate handling of sensitive information
Attends relevant staff meetings to promote communication and execution of goals
Supports training staff on MCC community outreach protocols
Completes special projects specific to the department's function or as needed for the department, as directed by the supervisor.
Other duties as assigned within the scope of position expectations.

Knowledge, Skills, and Abilities

Understanding of MCC’s mission, goals, Theory of Change, and DEIJ objectives
Ability to work independently with a high level of energy and contribute as part of a larger team.
Knowledge of the concepts and practices associated with community health issues and social determinants of health, particularly with pregnant people and parenting families served.
Significant knowledge of and sensitivity to issues facing the community served.
Experience in family management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting interactions.
Strong interpersonal skills as demonstrated by compassionate, culturally aware, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, families, and members of the community.
Ability to operate a computer and use a variety of common software programs including Microsoft Office and customized databases.
Ability to organize tasks in an efficient manner and follow-through with strong attention to detail.
Ability to complete tasks in a timely manner.
Able to travel as needed to the following counties: Berks, Bucks, Chester, Delaware, Lehigh, Northampton and Montgomery.
Must be bilingual (Spanish, Creole, Polish or Vietnamese Preferred )

What You Bring:

High School Diploma with 3 to 4 years' experience in social service or related field or an Associate’s Degree preferred
3+ years’ experience providing services in the community preferred.
Experience with community health issues/needs
Knowledge of community, parenting, and health resources
Valid driver’s license and driving experience

Perks & Benefits:

Generous Paid Time Off – 3 weeks’ vacation + 1 week Winter Break + 12 weeks parental leave
Comprehensive Benefits Package – Medical, Dental, Vision, HRA up to $1500/year
403B Retirement Plan with Employer Match
Wellness Programs & Pet Insurance
Tuition Repayment Eligibility – MCC is a Public Service Loan Forgiveness (PSLF) qualified employer
Ongoing professional development & DEI-focused training

Equal Employment Opportunity Statement:

Maternity Care Coalition (MCC) is committed to fostering an inclusive, respectful, and equitable workplace culture. We ensure a fair hiring process and provide a healthy work environment where every employee can thrive and make a meaningful impact in the community.

As an employer committed to Diversity, Equity, Inclusion, and Belonging (DEIB), MCC celebrates differences and values the unique perspectives that individuals from all backgrounds bring to our organization. We are committed to maintaining a diverse workforce that strengthens our mission, and we actively encourage applications from candidates of all backgrounds and experiences.

MCC is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristic.