Job Description
Job DescriptionEssential Duties and Responsibilities
The following and other duties may be assigned as necessary:
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Assist in overseeing the Food & Beverage (F&B) department, including restaurant food service, production, and bar service.
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Help establish a positive work environment and culture of exceptional guest service and superior food quality.
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Ensure compliance with Jamul Casino policies, local/state health codes, and liquor regulations.
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Support achievement of financial goals set by the General Manager and Director of F&B.
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Maintain a visible presence to support and engage guests.
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Manage guest requests, complaints, and accidents to ensure swift resolution and satisfaction.
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Motivate, coach, counsel, and discipline team members as needed.
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Maintain quality service standards through proper policy enforcement.
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Maintain effective communication between dining area and other departments.
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Conduct investigations into service issues and implement corrective actions.
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Assist in inventory and supply management, including establishing par levels and ordering.
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Ensure equipment cleanliness and maintenance protocols are followed.
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Complete F&B reporting and ensure timely submission.
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Take an active role in recruiting, training, scheduling, and motivating F&B team members.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Minimum Requirements:
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Must be at least 21 years of age.
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High school diploma required; associate degree or higher in a food & beverage-related field preferred.
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At least 2 years of supervisory experience in a restaurant or hotel setting.
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Knowledge of food handling, storage, industrial kitchen equipment, and prep techniques.
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Experience managing budgets and inventory.
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Strong interpersonal and communication skills.
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Ability to work flexible schedules including nights, weekends, and holidays.
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Proficiency with Microsoft Outlook.
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Ability to manage multiple tasks and stay organized under pressure.
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Positive, team-oriented attitude with a guest-first mindset.
Certificates and Licenses
Must be able to obtain and maintain the following:
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ServSafe Certification
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TiPS Certification
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RBS Certification (within 60 days of employment)
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All required gaming licenses and regulatory permits
Supervisory Responsibilities
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May have direct supervisory duties.
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Manages workflow and provides coaching and counseling to team members.
Language Skills
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Ability to read and interpret documents in English.
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Strong verbal and written communication in English is required.
Mathematical Skills
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Proficiency in basic math, including money handling and measurement conversions.
Reasoning Ability
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Ability to apply commonsense understanding to carry out detailed written or oral instructions.
Physical Demands
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Regularly required to stand, use hands, reach, and communicate.
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Must be able to lift/move up to 75 pounds occasionally.
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Ability to push, pull, bend, stoop, kneel, twist, and work in confined spaces.
Work Environment
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Noise level is typically very loud.
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Exposure to secondhand tobacco smoke.
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Reasonable accommodations may be made for individuals with disabilities.