Public Safety Dispatcher and Information Coordinator

UPMC - Pittsburgh Medical Center

Pittsburgh, PA, USA

Published: 6/14/2022

Full Time

Job Description

UPMC is excited to be hiring for a Public Safety Dispatcher opening at UPMC Children's Hospital of Pittsburgh. This position will cover afternoon and night shifts.

Why Choose UPMC?

Paid Time Off, plus seven paid holidays each year

Tuition reimbursement of up to $6,000 per academic year, available to employees and their dependents

Paid parental leave and adoption assistance

Care for your total well-being with UPMC’s robust benefits package – physically, financially, and emotionally

Purpose:
Responsible for the multiple monitoring and communications functions for the Public Safety and Facilities/Maintenance departments. Handles the facility work order system and related functions. Receives work order requests, issues work orders, monitors systems and alarms, receives telephone and radio calls and dispatches staff to routine and emergency situations.

Responsibilities:

Receive calls for service and dispatches appropriate personnel to respond.

Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the VMS monitors which requires intervention.

Monitor all VMS locations. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.

Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.

Responsible for monitoring and administration of the access control system.

Enter and manipulate data and programs employee access cards as appropriate.

Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.

Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, fire system, etc. Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc.

Prepare service outage announcements as required and distributes to all affected parties.

Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.

Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.

Successfully pass and obtain access to the Commonwealth of Pennsylvania Law Enforcement Assistance Network (CLEAN) and any associated certifications within 90 days of hire

Provide CLEAN services to all UPMC Public Safety staff.

Operate a CLEAN terminal in accordance to Pennsylvania and UPMC policy.

Administer CLEAN information as needed to include dissemination.

Serve as the receiver of systemwide alarm notifications and initiate responses to them.

Administer the Western Pennsylvania License Plate Reader (LPR) system on behalf of UPMC Public Safety Staffa.

Serve as the receiver of systemwide notifications emanating from Western Pennsylvania's License Plate Reader (LPR) system and disseminating those notifications according to established protocol.

Providing LPR information into and out of the LPR for all UPMC Public Safety staff.

High school diploma or equivalent required and 2 years of experience in one of the following required: Public Safety, Security, EMS, Maintenance and/or Utility Services, OR

Current UPMC Employee with 3 years of tenure, OR

Associate's degree in related area.

Previous dispatching experience preferred.

Prior Police/Fire/EMS dispatching experience preferred.

Microsoft Office experience preferred.

Ability to obtain a CLEAN/NCIC certification preferred.

Problem solving skills necessary to balance multiple duties and effectively assign priorities.

Ability to prioritize multiple communications functions and adjust to immediate needs (i.e., manage radio dispatch, telephone and alarm notification and monitor VMS (video management systems) as it relates to the particular incident.)

Interpersonal skills necessary to interact with a wide range of physicians, administrators, directors, staff and families.

Ability to effectively interpret and communicate via telephone and radio calls.

Ability to adjust from tedium of viewing multiple VMS locations to demands of an emergency.

Capability of dealing with the inherent stress of the environment.

Ability to function as a resource for Hospital staff and provide excellent customer service.

Computer skills in multiple platforms to include Windows and mobile apps.

Licensure, Certifications, and Clearances:

APCO Public Safety Telecommunicator certification within 6 months of hire.

FEMA (Federal Emergency Management Agency) Certification IS-100: Introduction to the Incident Command System within 1 year of hire

FEMA (Federal Emergency Management Agency) Certification IS-200: Basic Incident Command System for Initial Response within 1 year of hire

Act 31 Child Abuse Reporting with renewal

Act 33 with renewal

Act 34 with renewal

Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran