Customer Success Coordinator

Job Description

Job Description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role

We are looking for a detail oriented and well organized Customer Success Coordinator to partner closely with our petroleum clients.

Responsibilities:

• Build and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships through regular communication, a clear understanding of client needs, and timely resolution of questions or concerns.
• Ensure Service Excellence and Delivery: Oversee consistent, high-quality service delivery by coordinating with dispatch and internal teams as needed. Proactively address service disruptions, ensure follow-through, and collaborate cross-functionally to enhance overall client satisfaction.
• Drive Account Health and Retention: Monitor account performance and client satisfaction, support retention efforts, and proactively identify and address potential risks to strengthen long-term client partnerships.
• Customer Service, Dispatch, and Team Support: Provide high-volume customer service support via phone and email assist with dispatch coordination, and support Fikes teams to ensure services are delivered accurately, professionally, and on time. Strong communications kills and responsiveness are essential in this role.
• Communication and Responsiveness Excellence: Act as a reliable, solutions-oriented liaison between customers and internal teams, ensuring inquiries, requests, and issues are handled efficiently, professionally, and with a customer-first mindset.
• Account Administration and Continuous Improvement: Maintain accurate and up-to-date client records, track service activity, gather and analyze customer feedback, and make recommendations to continuously improve service quality and the overall customer experience.

Requirements and Skills:

• 5+ years of experience in the petroleum sector
• 7+ years in a customer-facing role (customer success, support, or account management is ideal)
• Excellent communication skills and a knack for connecting with people
• Strong problem-solving skills and attention to detail
• Great at juggling multiple priorities and working independently
• Excellent written and verbal communication abilities.

• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple tasks simultaneously.
• Problem-solving mindset and a proactive approach to challenges.

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.