Job Description
Job DescriptionDescription:
At izzio Artisan Bakery, we believe great bread starts with great ingredients—and great people. As the #1 selling and fastest-growing sourdough brand, we craft our bread in small batches using time-honored techniques, simple ingredients, and a passion for quality. Naturally fermented and incredibly delicious, izzio is real artisan sourdough. Our team is at the heart of everything we do—and a key ingredient in our success.
General Summary
As the Customer Service Specialist, you will provide professional customer service to both internal and external customers. You will support the order management function ensuring accuracy, completeness, and timeliness of transactions processed.
Essential Functions
Order Management
- Accurate order entry, order changes, contract application, and price confirmation management.
- Maintaining all properly documented purchase orders, shipment information including shipping labels and notifications as required by certain customers, and invoice processes to include EDI, email, and receipt of payments with Accounts receivable person.
- New customer set up process: responsible for behind the scenes of new customer set up, to include all new customer forms, ensuring all contracts are reviewed and approved. Keeping records of all items, including the setup of all company UPC numbers for all items.
- Invoice/payment discrepancies (reviewing, tracking credits or correcting system pricing).
Customer Relationship
- Act as a liaison between the customer and all internal Izzio Bakery functions
- Create and foster positive and professional customer relationships through daily/weekly interaction and timely and professional service.
Incident Management
- Actively manages complaints and works proactively to resolve all; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions
- Track customer relationships using the Incident Management Process and communicate relevant information throughout the organization.
Perform other duties as assigned.
Requirements:
Position Requirements
- High School diploma
- At least 2 years of progressive Customer Service, Logistics or Supply Chain experience.
- Experience in Order Fulfillment & Management, Pricing Structure, and the Credit and Returns process.
- Strong organizational skills.
- Intermediate level Microsoft Office skills required- emphasis on ability to use Excel formulas, functions, and pivot tables.
- Experience with product data pools, SAP, and EDI functions.
- Able to thrive in a constantly changing environment.
- Maintain regular, consistent attendance & punctuality. Must have a flexible schedule.
- Maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities. Displays attention to detail for both accuracy and content.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Reports to: Customer Business Manager
Location: On-site – Louisville CO
Hourly Range - $24 - $28
Position Closing Date: 12/12/20258
Compensation is based on level of experience, other relevant experience, and requirements of the position. The range provided serves only as a guideline and does not automatically qualify all candidates (internal or external) for the high end of the range.
At izzio, we believe great work starts with happy, supported people. That’s why we offer a comprehensive and thoughtful benefits package designed to help you thrive inside and outside of work. From competitive pay to career growth opportunities, we’re committed to supporting you.
Our Benefits Include:
- Compensation: Competitive base salaries (commensurate with experience) and other recognition dependent upon role.
- Health & Wellbeing: Comprehensive medical, dental, and vision insurance options to keep you and your family covered.
- Financial Security: 401(k) with company match.
- Work-Life Balance: Paid time off, paid holidays, and flexible scheduling where possible.
- Growth & Development: We are committed to the growth of our employees by providing ongoing training, professional development opportunities, and pathways to advance your career.
- Breadquarters Perks: Weekly take-home bread, because real sourdough bread is part of your life, not just your job. You’ll also enjoy the occasional team meal, first tastes of our innovation, and coffee is provided at the office.
- Recognition: izzio encourages a recognition culture and offers opportunities to recognize peers via our Employee Portal Recognition & Rewards.
At izzio, you’re more than just an employee, you’re a key ingredient in our success. We value craftsmanship, teamwork, and innovation, and we’re proud to create breads that bring joy to our customers every day. When you join our team, you become part of a community that respects your contributions, supports your growth, and celebrates the art of baking together.