In Home Health Care Director of Operations

Caring for Family of Companies

Beaverton, OR, USA

Published: 6/14/2022

Full Time

Job Description

WHO WE ARE LOOKING FOR - we seek out people who are ...

Driven by an inner sense of purpose to impact others
Driven by a collaborative, whatever-it-takes, get-it-done mindset
Driven by a commitment to excellence in their role
Are pro-active, innovative, and experts in their own unique areas

WHAT SETS US APART - at Caring for Family of Companies, a family-owned and family-focused organization, we’re cultivating a team of mission-focused, driven experts who embody our vision and culture of providing the highest caliber support to the numerous Entities, Employees, and Clients that we serve. We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of leaders.

COMPANY CULTURE -

Join Our Growing Team at Caring for Family of Companies!

At Caring for Family of Companies, we’re not just offering a job—we’re inviting you to be a part of something special. As we expand, we’re looking for compassionate, self-motivated individuals who thrive in a team-oriented environment where respect, collaboration, and support are at the heart of everything we do. Our growth is driven by our commitment to delivering exceptional care as well as expansion to new markets. We pride ourselves on a culture where everyone has the opportunity to grow and make a real impact. If you’re passionate about helping others and ready to contribute to a team that values compassion and ownership, come join us in shaping a brighter future together!

Learn more about how we’re raising the bar in new ways in this quick 2-minute video at: https://www.youtube.com/watch?v=9RuitZ9CoKk.

ROLE RESPONSILITES - As The Director of Operations you are responsible for ensuring operational outcomes that align with the evolving goals, mission, vision, values, priorities, and organizational initiatives of the Company.

DEPARTMENTAL COMMUNICATION + DEVELOPMENT + OVERSIGHT

Provide proactive, responsive, prompt, constant and concise communication and departmental deliverables to COS.
Collaborate closely with the COS to set the strategy and goals for the department, in alignment with organizational wide initiatives.
Strategically develop and scale the operations department, implementing structure, personnel, and systems to promote efficiency and innovation that generate higher profitability, tighter compliance, and greater efficiencies.
Analyze market trends, competition, and industry developments to identify opportunities and risks.
Partner with the COS and VP of Accounting and Finance to develop and manage budgets, forecasts, contracts, and financial plans.
Develop, cultivate and ensure a high-performance culture that optimizes production, enhances performance, ensures operational continuity, and drives profitability and fiscal health.
Oversee day-to-day operations, ensuring efficiency, productivity, and adherence to company standards.
Monitor performance metrics and implement corrective actions when necessary.
Monitor and maintain organizational culture, safeguarding positive elements that drive company success while identifying and addressing issues that hinder progress.
Remain attuned to the evolving needs of the organization, integrating these insights into departmental priorities to ensure alignment with long-term goals, and overseeing the implementation of new policies, processes, and innovative solutions that drive efficiency, scalability, and organizational growth.
Ensure processes are standardized and designed to drive consistent revenue generation, ensure legal compliance, and enhance operational efficiency across the organization.
Maintain a thorough understanding of regulations and compliance requirements related to comprehensive licensing and contractual obligations within the senior care industry.
Identify and mitigate risks that could impact the company’s reputation, performance, or operations.
Relay evolving needs of organization, assessing personnel and processes, and integrating within departmental priorities.

ENSURE COMPLIANT AND STANDARDIZED PROCESSES ADHERANCE

Ensure in-home care services operate efficiently, comply with licensing body regulations, and maximize profitability and growth, maintaining compliance with payer contract requirements (MMIS, EP, VA, DHS, NWSDS) and OSHA, ADA, FMLA, HIPAA, and other relevant regulatory agencies.
Ensure operations employees follow standardized Company processes that align with goals
Support internal and external audit responses through quality assurance evaluations, supportive documentation, plans of correction, and consistent implementation.
Monitor progress toward Client satisfaction goals and implement corrective actions.

SUPERVISORY RESPONSIBILITIES + OPERATIONAL CONTINUITY

Responsible for the direct supervision and performance management of the Operations staff.
Conduct joint interviews for key operations hires.
Ensure operating companies have the right personnel in place to achieve organizational objectives, and create staffing plans to ensure operational continuity at all times.
Support the professional growth and development of staff through ongoing training and talent management.
Travel regularly for motivation, performance management, and in person oversight.
Facilitate strong inter-departmental communication and engagement.
Set guidelines, goals, and oversee employee performance.
Provide project tracking and oversight of direct reports’ tasks and assignments to completion.
Promote team building through coaching, accountability, and motivation.
Guide, support, and equip operations staff in their workflow.
Design and develop standardized orientation and training programs for both Caregiving and Operating Company Employees, addressing sales, customer service, relationship management, compliance, scheduling, payor distinctions, organizational processes, reporting capabilities, and more.

INDUSTRY RELATIONS + KNOWLEDGE

Establish and maintain key community contacts in industry
Attend OHCA and IHC Conferences
Understand rules and regulations governing comprehensive licensing and contracts and payor groups.
Other duties as assigned

Requirements

ROLE QUALIFICATIONS

Strong knowledge of the company’s industry and competitive landscape.
Proven track record of driving business growth and operational excellence.
Exceptional strategic thinking, decision-making, and problem-solving skills.
Proven track record in managing large teams and driving business growth.
Excellent communication and interpersonal abilities.
Experience in strategic planning and execution.
Ability to work under pressure and make decisions in a fast-paced environment.
Proficiency in financial management and budgeting.
Thorough knowledge of best practices for handling PHI as governed by HIPAA
Experience handling highly confidential and sensitive information.
Exceptional leadership and organizational skills.
Ability to develop and implement strategic plans.
Excellent negotiation and presentation skills.
Proficient in Microsoft Office Suite and relevant software applications.
Outstanding attention to detail, project management, documentation, organizational and planning skills.
Ability to take initiative and work independently.
Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines.
Exceptional time management abilities to meet deadlines and manage multiple tasks simultaneously.
Outstanding positive attitude with the ability to grasp and embrace the company's overall goals and objectives and portray to customers and staff. Able to work well with others in a collaborative and respectful manner.
Must have track record of taking initiative and being pro-active in producing quality accounting solutions under time constraints.
Ability to build and sustain a high performing team.

Benefits

COMPREHENSIVE WELLNESS PORTFOLIO -In your role with Caring for Family of Companies, you’re responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

Quarterly Performance-Based Bonuses
Paid Time Off and Paid Holidays
A Bonus Personal Celebration Day – to use on a day of your choosing!
Health insurance: Up to 100% company contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed
Dental Insurance and Vision Insurance
Company Paid $25,000 Life Insurance Policy
401K Retirement Program - with Employer Match
No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
Pet Insurance – peace of mind that your pets will have the care they need
Professional Development – ongoing education, wraparound support, and leadership coaching
A Next-Level, Comprehensive Training and Orientation Week – with Lunch on us!
A Family-First, Family-Focused Culture – and a supportive team to work alongside!