Job Description
Job DescriptionLet your career thrive with Volt
Volt is immediately hiring for Returns Sales Order Processor in Irvine, CA.
As an Returns Sales Order Processor you will:
- Sales Order Management, Returns Administration, and RGA Warranty Return Management for North America, including Warm Mat products
- Understanding of Commercial Invoice process and international shipping
- Exporting return and sales order SAP data for Excel and pivot representation, submitting reports to executives, management, and internal department leaders
- Ensuring performance aligns with customer requirements, contracts, terms, and conditions
- Managing timely and effective customer communications to fulfill purchase order audits, ensure data entry quality, minimize costs, and meet on-time delivery expectations
- Month-end performance tasks for 100% customer return processing and credits
- Processing defective product returns using SAP, including Credit Memos and Returns management
- Handling inbound customer calls, including welcome calls for return customers
- Creating “Free Box” orders for returned units
- Generating shipping labels or bill of lading for shipments and cross-referencing unit order parts (KPI: minimum 35 labels per day, with team exceptions)
- Validating customer and product information on submitted RGA forms, following up to finalize return approvals
- Managing SRA processing as needed
- Verifying RGA warranty serial numbers to ensure accuracy and prevent fraud
- Conducting research and investigation to ensure complete return process
- Coordinating with warehouse staff for processing, scheduling, and adhering to quality control guidelines on returned SRAs and RGAs
- Producing daily, weekly, and monthly reports of returned inventory, including disposals
- Managing accounting audits for quarter, month, and year-end returns, RGAs, and Credit Memos
This is a Full Time Opportunity.
The ideal candidate will have:
- Advanced to intermediate knowledge of Microsoft Excel, Word, Outlook, and PowerPoint. Must know pivot tables and VLook up functions. Formulas a plus
- Strong analytical skills and attention to detail
- Prior Experience with UPS WorldShip and or FedEx parcel shipping software a plus
- Excellent customer service skills
- Strong detail oriented and solid organizational and multi-task job responsibilities
- Ability to learn quickly, and skilled and experience working in a Team environment
- Skilled at building customer relationships
- Working overtime, holidays and/or weekends as needed; Working overtime to maintain workloads or assist the department during peak season with modified work hours
Pay Rate: $22.00 - $24.00 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.