Job Description
Job DescriptionDescription:
Legacy Oral and Facial Surgery is seeking a professional, courteous, and self-motivated Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. This role involves welcoming patients, handling phone calls, scheduling appointments, maintaining records, and managing financial interactions.
Essential Duties:
- Serve as the first point of contact, answering phone calls and addressing patient requests, concerns, and needs in a professional, friendly manner.
- Triage patient inquiries and escalate issues to the Practice Manager when necessary.
- Review and discuss treatment plans, insurance coverage, and patient balances to ensure patients understand their financial responsibilities.
- Accurately determine and document co-pays, deductibles, and out-of-pocket expenses for patients’ upcoming appointments.
- Process and record payments made in person, by mail, or over the phone.
- Present payment options to patients and arrange payment plans according to practice protocols.
- Monitor and optimize the daily schedule for efficiency and productivity, coordinating both doctor and hygiene schedules to meet utilization goals.
- Ensure follow-up appointments are scheduled for all hygiene patients and update records as needed.
- Maintain continuing care and overdue treatment lists, scheduling preauthorized treatment promptly once insurance approvals are received.
- Verify that all necessary radiographs, lab cases, paperwork, and patient information are complete and up-to-date before appointments.
- Ensure any required medical clearances are obtained prior to patient appointments.
- Send requested records to patients and update patient files.
- Check in lab cases and update records with relevant information.
- Support the Team Lead with additional administrative tasks as required.
- Perform other duties as assigned.
Key Qualifications:
- Bilingual Spanish speaking required
- Detail-oriented, with strong organizational skills
- Excellent typing skills
- Proficient in Microsoft Office, including Office 365 and Teams
- Strong communication skills (verbal and written)
- Team player with a flexible, self-motivated attitude
- Ability to manage time effectively in a fast-paced environment
- Strong work ethic, punctual, and dedicated
- Willingness to learn and accept constructive criticism
- Background in dental and medical insurance verification
- Must be willing to complete a background check
Education & Experience:
- High School Diploma or equivalent
- Experience in the dental or oral surgery field, with knowledge of insurance, OMSVision, and Office 365
Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) plan
- Paid Time Off and holiday pay
- Competitive pay
Schedule:
- Monday – Thursday: 7:45 AM – 5:00 PM
- Friday: 7:45 AM – TBD (normally no later than 2:00 PM)
Requirements: